Vodafone India — Vodafone deactivated the postpaid number

Address:

Sambhal, Uttar Pradesh

Hi Team, Please could you assist for the subjected request. Regards, Mohit Garg From: Garg Mohit [mailto:[protected]@gmail.com] Sent: 11 April 2015 15:01 To: 'vodafonecare.[protected]@vodafone.com'; 'Shiva thakur'; 'Shiv Kumar9 (UPW-NE)' Cc: 'om.[protected]@gmail.com'; 'UPW-CSG-VODAFNOECARE'; 'Singh, Viresh Pal (UPW), Vodafone India'; 'ayush.[protected]@gmail.com'; '[protected]@trai.Gov.In'; '[protected]@vodafone.in'; 'corporate.[protected]@vodafone.com' Subject: RE: Urgent request for activating numbe [protected] Hi Team, Thank you so much for your response. But please could you read the trail mail, Vodafone Store person is saying that I have to pay 5000 rupees for my own number. Please revert and give us the clarity to issue the SIM, without any charges, as I already have the requested number earlier. And I don’t know why this was deactivated. Thanking you. Regards, Mohit Garg From: vodafonecare.[protected]@vodafone.com [mailto:vodafonecare.[protected]@vodafone.com] Sent: 08 April 2015 12:10 To: [protected]@gmail.com Subject: Re: Urgent request for activating numbe [protected] Dear Mr. Garg, Thank you for your email dated[protected] regarding reactivation for your Vodafone Mobile Number [protected]. We deeply regret for the inconvenience caused to you. Based on your email, we would like to confirm you that your Vodafone number has permanently deactivated on dated[protected]. For reactivation your number [protected] please visit nearest Vodafone store. For a list of nearest Vodafone store/ mini store, please visit https://www.vodafone.in/help-support/store-locator We would like to inform you that in order to take a new UPW number you have to visit nearest Vodafone Store with the following documents: 1. Original Copy of Address Proof 2. Original Copy of your ID Proof 3. Passport size photograph After submission of the documents, physical and tele-verification will be done and after positive tele-verification your number would get partially activated within 1hour. Complete activation and credit limit will be assigned after positive physical verification. Post positive verification your number will be completely activated within 24 to 48 hours. For a list of acceptable documents, please visit https://www.vodafone.in/postpaid/gopostpaid/pages/idproofupw.aspx?cid=upw/ For a list of nearest Vodafone store/ mini store, please visit https://www.vodafone.in/help-support/store-locator You can also send an SMS as “STORE <space> AREA PIN or AREA NAME to 111” (Toll Free) to know the nearest Vodafone Store. We hope we have been able to resolve your concern to your satisfaction. In case you need further help, do call or email us. We will do our best to help you. Happy to help, Ashutosh Kaushik Vodafone Care Contact numbers For any queries call 111 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable) For any complaints call 198 toll free helpline. Fax number:[protected] E-mail: vodafonecare.[protected]@vodafone.com Website: www.vodafone.in For Prepaid:- To know your recharge offers, Best deal and other prepaid related information please dial 124 (Toll Free) and for balance deduction please dial *111# (Toll Free) For Postpaid :-You can now pay your bills online through www.vodafone.in and can also know about your active services, CT Codes & bill details. On[protected]:09; From: vodafonecare.[protected]@vodafone.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: corporate.[protected]@vodafone.com; ; Subject: Urgent request for activating numbe [protected]; Dear Customer, Thank you for your email dated 5/4/15, regarding your Vodafone Mobile number. The mobile number mentioned in your email is registered with Uttar Pradesh Circle. We have forwarded you query to them. You shall receive a response from Vodafone Uttar Pradesh Circle within 2 working days. We request you to please contact them directly for any queries regarding your Vodafone Uttar Pradesh number¬. Email Id: vodafonecare.[protected]@vodafone.com Nodal Officer: Nodal.[protected]@vodafone.com Appellate Authority Appellate.[protected]@vodafone.com Customer Care number: [protected] In case you need further assistance, please do call or email us. We‘ll do our best to help you. Happy to help, Vodafone Care Contact numbers For Enquiries: 111 or +91-[protected] For Complaints / Requests: 198 (toll free) Fax number: +[protected] E-mail: vodafonecare.[protected]@vodafone.com Website: www.vodafone.in On 4/5/2015 11:58 PM; From: corporate.[protected]@vodafone.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: ; Subject: Urgent request for activating numbe [protected]; On 4/4/2015 3:06 PM; From: [protected]@gmail.com; To: shiva.[protected]@gmail.com; ; ?CC: [protected]@icai.org; shiv.[protected]@vodafone.com; om.[protected]@gmail.com; vodafonecare.[protected]@vodafone.com; viresh.[protected]@vodafone.com; ayush.[protected]@gmail.com; [protected]@trai.Gov.In; [protected]@vodafone.in; corporate.[protected]@vodafone.com; ; Subject: RE: RE: Urgent request for activating numbe [protected]; Hi Shiv, Thank you so much for the mail. Please could you reply all, so that the action can be initiated as soon as possible. First – The number belongs to me as payment receipt has attached in the trail mail. Second - I am requesting you to activate the number without paying INR 5000/ - on the basis of above receipt. As you can also see that that I am trying to resolve the issue on 06.02.2015 for the very first time. Request you to please activate the number without receiving the amount of INR 5000, and my security deposit for the previously issued SIM was also with Vodafone till now. @ Vodafone UPW – Please could you reply for the same. Just for reference, Also to tell you that I am also having the corporate number from Vodafone i.e. +91-[protected] Please feel free to get in touch with me if you have any questions or concerns. Thanking you. Regards, Mohit Garg From: Shiva thakur [mailto:shiva.[protected]@gmail.com] Sent: 04 April 2015 12:00 To: [protected]@icai.org Subject: Re: RE: Urgent request for activating numbe [protected] Dear Sir !! As number is deactivated due to non-usage and now number is available in postpaid . I[censored] want to activate number u have to pay 5000 rs number cost with 250 rs security, ID and address proof with photo. [protected] Forwarded message[protected] From: Garg Mohit <[protected]@gmail.com> Date: Fri, Apr 3, 2015 at 8:57 PM Subject: RE: RE: Urgent request for activating numbe [protected] To: Shiva thakur <shiva.[protected]@gmail.com>, shiv.[protected]@vodafone.com, om.[protected]@gmail.com Cc: vodafonecare.[protected]@vodafone.com, viresh.[protected]@vodafone.com, ayush.[protected]@gmail.com Hi Shiv, As you are the person from Vodafone Mini Store, Chandausi, Please could you now activate the number as per the trail mail. If you have any issues, Please urgently reply to all so that the corrective action can be taken to activate the number. Regards, Mohit Garg From: vodafonecare.[protected]@vodafone.com [mailto:vodafonecare.[protected]@vodafone.com] Sent: 30 March 2015 18:30 To: [protected]@gmail.com Subject: Re: RE: Urgent request for activating numbe [protected] Dear Mr. Garg, Thank you for your email dated[protected] regarding reactivation for your Vodafone Mobile Number [protected]. We deeply regret for the inconvenience caused to you. Based on your email, we would like to confirm you that your Vodafone number has permanently deactivated on dated[protected]. For reactivation your number [protected] please visit nearest Vodafone store. For a list of nearest Vodafone store/ mini store, please visit https://www.vodafone.in/help-support/store-locator We would like to inform you that in order to take a new UPW number you have to visit nearest Vodafone Store with the following documents: 1. Original Copy of Address Proof 2. Original Copy of your ID Proof 3. Passport size photograph After submission of the documents, physical and tele-verification will be done and after positive tele-verification your number would get partially activated within 1hour. Complete activation and credit limit will be assigned after positive physical verification. Post positive verification your number will be completely activated within 24 to 48 hours. For a list of acceptable documents, please visit https://www.vodafone.in/postpaid/gopostpaid/pages/idproofupw.aspx?cid=upw/ For a list of nearest Vodafone store/ mini store, please visit https://www.vodafone.in/pages/vodafone_stores.aspx?cid=upw/ You can also send an SMS as “STORE <space> AREA PIN or AREA NAME to 111” (Toll Free) to know the nearest Vodafone Store. The Docket number for future reference is [protected]. We hope we have been able to resolve your concern to your satisfaction. In case you need further help, do call or email us. We will do our best to help you. Happy to help, Gaurav Malviya Vodafone Care Contact Numbers For any queries call: 111 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable) For any complaints call 198 toll free helpline. Fax number:[protected] E-mail: vodafonecare.[protected]@vodafone.com Website: www.vodafone.in For Prepaid:- To know your recharge offers, Best deal and other prepaid related information please dial 124 (Toll Free) and for balance deduction please dial *111# (Toll Free) For Post-paid :-You can now pay your bills online through www.vodafone.in and can also know about your active services, CT Codes & bill details. On 3/28/2015 12:46 AM; From: [protected]@gmail.com; To: viresh.[protected]@vodafone.com; shiv.[protected]@vodafone.com; ; ?CC: ayush.[protected]@gmail.com; [protected]@icai.org; shiva.[protected]@gmail.com; vodafonecare.[protected]@vodafone.com; ; Subject: RE: Urgent request for activating numbe [protected]; Hi Team, Till now there is no response. Request you to please update me so that I can use my number [protected]. Please also update as to when I can get the SIM for my given number. Just for reference, Also to tell you that I am also having the corporate number from Vodafone i.e. +91-[protected]. Thanking you. Regards, Mohit Garg From: Shiva thakur [mailto:shiva.[protected]@gmail.com] Sent: 05 March 2015 13:59 To: viresh.[protected]@vodafone.com Cc: ayush.[protected]@gmail.com; [protected]@icai.org; shiv.[protected]@vodafone.com Subject: Urgent request for activating numbe [protected] Dear Boss !! Kindly look into the issue as below mentioned number has been churned in reason V - PD Other churn reasons. ALthough Customer has deposited the bills on the continous basis and having reciept of bill.Now number is available in postpaid priced 5000. Customer has migrated his number in postpaid from prepaid thats why he is not liable to pay the amount. Please resolve asap Mobile Number - [protected] Subscriber id - 1.50639572 Last Payment Trans Id on 02/01/2015 - BCMP[protected] Regards Shiv (shiv.[protected]@vodafone.com) On[protected]:15:25; From: [protected]@gmail.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: ; Subject: URGENT : Request for the New Postpaid SIM : [protected]; Hi Team, Please could you assist as my mobile SIM is not functioning properly, And I am in want of the NEW SIM for my Vodafone number [protected]. Please deliver the SIM on my Address, Mohit Garg / Sushma Agarwal, S/W/o Mr Anil Kumar Agarwal, H N -7, Kabir Gali, Mohalla Mahajan, Chandausi. UP. +91 – [protected] Please could you also assist for the charges, if applicable. Regards, Mohit Garg E : [protected]@icai.org M : +91 [protected] From: Vodafone [mailto:[protected]@billdesk.in] Sent: 02 January 2015 18:39 To: [protected]@gmail.com Subject: Vodafone payment success Dear Subscriber, Thank you for your Vodafone payment with the details below: Vodafone Mobile No : [protected] Subscriber ID : 1.50639572 Payment Amount (Rs Ps) : 200.00 Payment Date : [protected]:37:53 Transaction ID : BCMP[protected] Payment status : SUCCESS Please quote your Transaction ID for any queries relating to this request. Happy to help! Vodafone Care Website: http://www.vodafone.in PLEASE DO NOT REPLY TO THIS MAIL. THIS IS AN AUTO GENERATED MAIL AND REPLIES TO THIS EMAIL ID ARE NOT ATTENDED TO. PLEASE CALL US AT OUR 24-HOUR CUSTOMER CARE CENTRE FOR ANY QUERIES OR CLARIFICATIONS.