[Resolved] Vodafone India — vodafone india - disastrous service
A
amitlntts
from Mumbai, Maharashtra
Address:
Mumbai City, Maharashtra, 400601
I am a postpaid customer for last 9 yrs. Had requested for consolidated bill payment statement for fy 18-19 for tax submission purpose. Even after 8 working days, the request is not closed. Multiple follow ups with vodafone customer care was done, have written multiple mails but no resolution yet. I am being asked to re-raise the request and wait for another 8 days. With this kind of service level, i am compelled to look out for other options. There is no proper escalation matrix for customer complaint resolution. Horrible service level.
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Mar 21, 2019
Complaint marked as Resolved
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Feb 14, 2019
Vodafone India Customer Care's response Hi!
Kindly help us with your contact number using the following link, we will connect with you to discuss. http://bit.ly/1Q0RlZ8
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