[Resolved]  Vodafone India — Vodafone non refund of amount

Address:Surat, Gujarat

I have recharged my vodafone account on[protected] of rs.80 and today they have deactivated my mobile number. After calling on customer care and reaching vodafone store at both the place i got one answer that my recharge amount will not get refunded and your phone will not get activated. Also there are not writing my complaint regarding this. So kindly help me regarding this issue.

Payment details
Payment transaction number : m[protected]
Transaction status : success
Transaction date and time : apr 17, 2014 01:23:52


Regards
Pallav patel
Mob. [protected]
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Jan 14, 2017
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Apr 20, 2014
Vodafone India Customer Care's response
Hello Pallav Patel,

Kindly note, the number has been negatively verified and the services of your number has been deactivated w.e.f., 19/012/13 as we have not received your documents in the given time. We request you to provide us any Vodafone active Gujarat prepaid number so that we can credit the balance amount available on the deactivated number. Thanks for getting in touch.

Regards,
Vodafone
Verified Support
Apr 23, 2014
Vodafone India Customer Care's response
Hello Pallav Patel,

Please spare few minutes to tell us about your experience at http://bit.ly/QwWAED

Regards,
Vodafone.
Complaint comments 

Comments

Dear Sir / Madam,
I was trying to put money on my Mpesa wallet as i entered my SBI debit card details i got error message

1st Time
(Reason: Sorry! We are unable to process your transaction. Please contact us at [protected]@billdesk.com for any queries.)

2nd Time
(Transaction Failure! Sorry, We are unable to process your m-pesa request at this time. Please try again after some time. To try again, click here)

1st time my money got deducted for rupees for 2450 and
2nd time Got error message when i tried for 4741 Rupees (Totally Fraud)

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