[Resolved]  Vodafone India — Vodafone Postpaid Billing

Address:

Bangalore, Karnataka

Hello Sir/Madam, As per the discussions that we had around 3 days ago from mobile numbers [protected] and [protected]. I have received a bill of Rs. 5341.46. When asked for explanation why I have got this much amount of bill, I was told that I do not have data activated on my mobile phone. I would like to explain in this mail the series of activities that happened from the time I took these connections. 1. I am using this connection from more than 2 years 2. Took new connection [protected] around 6 months back. 3. The plan for both the numbers was WOW-Silver -299. I haven’t noticed the plan name properly, I only remember WOW plan. - It has 600 minutes National and Local free - -1GB 2G data free - -600 SMS free 4. I was in need of speed internet connection and requested for 3G Connection for my mobile number [protected]. (399 Rs plan with 750MB of data in that plan with some local and national minutes and SMS free) 5. My plan was changed in 3 days. 6. I experienced sever fluctuation of Signal and was losing signal frequently after changing to 3G data. 7. With in 2-3 days I mailed vodafonecare.[protected]@vodafone.com, asking to revert back to my previous plan with 2G data mentioning the issue. 8. I was informed it is changed. (I think on september 1st plan got changed) 9. At the end of this month I receive a bill of Rs. 5341.46, saying I do not have data activated. ( Infact all the mails were regarding the data activation and I could not understand why your people activated a plan which donot have any data in it) 10. In the middle I got messages saying my average consumption had increased beyond credit limit, I called Vodafone customer care and asked if there is any issue. I have not been informed that I am using data without having data in my plan. 11. We have called Vodafone customer care from [protected] and [protected] 3 days ago and asked to change the plan to WOW Silver Special plan which have 1 GB data it after the call. They said OK. But nothing happened. 12. We were on holidays and could not contact you from corporate email ID. Finally, I would like to inform you that, Please check mails on in the month of august 2014 Correct the bill and let me know. Please change my plan as per the request and make it valid from the start of September. In case there is any problem with any of these, we would like to move to another service provider as I am not ready to pay so much amount of bill.