Vodafone India — Vodafone the hell service - shifting from prepaid to postpaid

Address:

Gurgaon, Haryana

With utter frustration and disgust, I wish to escalate my prepaid to postpaid shifting issue which is pending since the last 7 days. I am an Vodafone prepaid NCR customer. My number is [protected]. I got a call on 24 july from a representative on 24 july calling himself a Vodafone representative. But actually, he was from a third party vendor of Vodafone "Smart Step Solutions" which I got to know of later. Their office is based out of Naraina. The representative had promised to collect the required documents from my offi. Consequently, a field representative (Mob no [protected]) came to my office to collect the documents along with a security amount of Rs. 250. Another representative from Smart Steps Mr. Sunny Sahni promised me that my number will get activated in the next 4-5 days. I have been trying to reach Smart Steps but no one responds. Their BM Mr. Swarup Kumar had a word with me 4 days back only after repetitive calling from my side.As of now, people from Smart Steps are ignoring my calls and not responding. It has been 7 days now and still my number has not been shifted. This is height of carelessness on Vodafone's part. kindly look into the matter as it is causing me a lot of inconvenience - financially and personally. I assume since these Third party Vendors are representing Vodafone, it is Vodafone's responsibility to eliminate any kind of customer inconvenience.