[Resolved]  Vodafone India — Wrong billings

Address:

Mumbai City, Maharashtra, 400007

We are members of a corporate plan for more than a year now.
Ever since we enrolled we have been facing innumerable issues in the billing.
We have been time and again informed that there is some technical fault with the systems @ vodafone and the excess billing will be reversed in the next month.
Typically we have got credits in the billings 2 months later. Not in the immediate preceding month.
It is difficult to keep a tab of correct billings and payments made.

Then we are told by the senior member of the management team mr. Shrenik shah - [protected] that we can pay bills as per our working and there shall be no default from our end on outstanding.
But this is a false commitment because the recovery team bothers us time and again for the unpaid amount and we have to give clarification to every caller and explain the issue at length.

To top all this, since the last 2 months the monthly rentals have been unilaterally revised to twice the agreed rate – without intimation to the users.
When we approached vodafone they once again apologised for the error in their system but continue to bill twice, with calls and sms’s to pay the outstanding bills.
This is sheer harassment to the gullible consumers. And case of cheating.

Several email have been marked to various seniors and even to mr. Sunil sood, mr. Naveen chopra, mr. P balaji, etc. But no one but no one responds.

And vodafone’s punch line is happy to help – what an irony!