[Resolved]  Vodafone India — wrong commitment given by vodafone executive

Address:

Mumbai City, Maharashtra, 400075

Hi This is Vinod Joshi having Vodafone postpaid connection([protected]). In the month of April 2017 my Vodafone bill was overbilled by INR 2000.00 (Total bill was around 4500.00) due to wrong information provided by Vodafone executive regarding international roaming. later on Vodafone executive informed me that they have processed the reversal of INR 1000.58 in my account and asked me to pay remaining INR 3500.00. As per their request I paid INR 3500.00 long back, however still reversal of INR 1000.00 is not yet accounted in my Vodafone account and my outgoing calls and internet facility have been disconnected. I spoke with customer care thousands of time, however I have not yet received solution to my query. its been almost 4 days my outgoing calls have been restricted.

Could you please look into this matter urgently.

Regards,
Vinod Joshi