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+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all Vodafone India contact information
I had raised a complaint expecting the problem would be taken to the notice of Vodafone, but instead its been taken care by a fraudster/cheater.
Added to this complaint, as soon as I raised a complaint on this portal within no time I got a call saying the caller was from Vodafone. He said his name was Rahul. He told it was a process to get my refund back which needs to be processed by RBI. He had given me the web address (https://www.rbipaymentauthorisation.com) and once I opened the web address it was asking me all the details like my mail id, card number, cvv, and the OTP. Once I entered the OTP it said I was not authorized for further access. So the called suggested me for an alternative bank account after which I had provided one of my friends details and entered the details and the OTP as well. But i had the same response that i was not authorized for further access. So the caller told me that there was some problem with the payment gateway and told he would call me back the following day. Immediately with seconds my card blocked and my friends account has be debited with Rs. 20000. I was shocked and it took about 5 minuted for me to understand what was happening. Later the caller has switched his number off from which he had called me.
All this happened as this portal has access to fraudsters as well. I am now escalating to the local police station.