[Resolved] Vodafone — I've been charged for using internet services

Anjali0127

Address:

Flat 17 Tower C 16th Avenue Gaur City 2 Greater Noida 201318

Dear Sir/Ma'am

I'm Anjali Goyal & using Vodafone postpaid services from past 3 years. I've paid all my bills on times but from few month I'm not using my number but still paying the for it, which is not a problem they only charged for plan rental only but last month I used my Vodafone postpaid number for few day for internet only (which already include in the plan) then on billing date I got the mail from Vodafone that I've been charged for Rs.1400 (Plan rental + Internet usage) while using their internet they didn't tell me or warned me that I've exceeded my internet quota. Without any approval or warning they continuously proving the internet which I was using without knowing it.

All I want to waive off my extra charges & I'm willing to pay for my rental plan only

Thank you

Anjali Goyal
[protected]

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Aug 13, 2021

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2020

Vodafone India Customer Care's response Dear Customer,

As per our records, there are no extra charges added on your number [protected] in month Aug - Sep 20. You can write us on email id [protected]@vodafoneidea.com for further assistance.

Regards,
Snehal