Vodafone Kkp Hyderabad — Enabling services without permission.

Address:

Hyderabad, Andhra Pradesh

My dad brought a sim card from the Vodafone KKP, Hyd store which was to be activated within 24 hours and I dint happen to. With sheer negligence the team dint try to follow up. So my dad has to visit the store again and got the phone activated. He recharged for 153 rupees as talk time. The CC executive calls me after activation and asks me for the code sent. I said I dint receive any code. She resends the code and tells me that there wont be incoming if I dint read the code out. I asked what is the code for, she dint respond and hung up. I proactively called back and read the code out. And there you go, there was ruthless deduction of 75 rupees. So I called back and asked to roll back what ever happened. She denied and shouts at me saying that my dad has signed up. Where as my dad dint do that all. So I added both of them on conference where she hungs up again. I politely asked her to escalate the cal and it was Mr.Swamy calling himself the floor manager who was again beating around bushes. I asked him humbly to roll back the transaction and refund and he says it cannot happen. Please look at the way they are deceiving and swindling people's money. Customer care agent 1: Zikra Customer care agent 2: Swamy(so called floor manager) My number: [protected]