Vodafone — Non activation of offered special plan and wrong activation of dome other data plan on my vodafone postpaid no. [protected]

Address:	New Delhi, Delhi, 110075
Website:	www.Vodafone.com

Today on 6th'mar'16, my special PLAN with activation no.[protected] no. under special Plan 299 which involves unlimited free download and browse after 1GB data gets consumed and this plan will replace my feb'16 month data plan @250.
But with new month cycle resumed on 6th, mar'16 I.e. Today, no special PLAN @rs.299 has got activated as offered by retention team and later cross confirmed with Vodafone customer care and feedback team as well.
I also well in time informed Vodafone in writing via mail and sought after response at nodal level cross consent on commited offer from 6th, mar'16.
Now if special plan not gets activated, it means Vodafone retention team with customercare and feedback team cheated on customer which is this time me or if these departments of Vodafone are right, then now I am being cheated by not activating this special plan @Rs.299 in new cycle and am forced to continue with my usual data plan @Rs.250. On this query of mine to Vodafone nodal office in Delhi, nodal office seems least bothered to act correct and help me in this matter.

Mail communication on this matter with Vodafone is sd under for the reference:


[protected] Forwarded message[protected]
From: Varun Kaushik
Date: Sunday, March 6, 2016
Subject: Re: Customer grievance of no special plan activation on[protected] activation no. of Plan 299 activation provided and offered from Vodafone retention team and cross confirmed by customer care & feedback team as well
To: "nodal.[protected]@vodafone.com"


To whom it mat concern,

Today on 6th'mar'16, my special PLAN with activation no.[protected] no. under special Plan 299 which involves unlimited free download and browse after 1GB data gets consumed and this plan will replace my feb'16 month data plan @250.
But with new month cycle resumed on 6th, mar'16 I.e. Today, no special PLAN @rs.299 has got activated as offered by retention team and later cross confirmed with customer care and feedback tram as well.
I also well in time you at nodal level cross consent on commited offer from 6th, mar'16.
Kindly withstand your commitment to activate Rs.299 special plan at unlimited download and browse after 1gb consumption and revert me accordingly on priority basis.

Rightful prompt action expected from the authorized Vodafone body, thereby fulfill commited offered plan of Re.299 to activate on my no. [protected] given by retention team with unlimited download n browse after 1GB data consumption and henceforth replaces wrongly activated Rs.250 data plan for cycle starting from 6th, mar'16, which otherwise should be replaced by special data plan with specifications stated by me as above.


Varun
[protected]
Special plan @Rs.299 activation no.:[protected].


On Tuesday, February 23, 2016, Varun Kaushik wrote:
To whom it may concern,

Refer the mail below.
Many a times I have apprised nodal office of the special plan to be activated on 6th, Mar'16 and it's specifications shared by retention team and accorded by customer care and feedback team.

Nodal office being senior in escalation matrix should be informed by customer which I have done and related communications I have had with Vodafone other various departments namely retention team, customercare and feedback team. Also I expected your nod as well on this special PLAN and related queries on it as provided by abovestated deptts.
I have already put this into your knowledge, so that plan to be activated on 6th, mar'16 and it's monthly invoice to be raised on 6th, Apr'16 of bill cycle will include special PLAN specifications shared and committed to me and in case of lack or insufficient information with you, I don't run after nodal office at any stage in future.

Still I expect your response.

Thanks & regards
Varun
[protected]

On Friday, February 19, 2016, Varun Kaushik wrote:
To whom it may concern,

Refer my trail mails below.

Even today I received a call from Vodafone feedback team, who alis confirmed this special plan given to me and will be activated from 6th, Mar'16.
Feedback team also told that this special pack of data @Rs.299 will give you free unlimited download and browse after 1GB data is consumed and told that this pack is different from usual data pack of rs.299 which Akshay, Sonu, Rimi are sharing with me despite I have told them many a times that my plan is special plan from retention team and not usual plan with free growing and download at either 50p/mb or 4p/kb.
Kindly reply me on my query as in below mails based on special data PLSN given to me and not on usual data plan.

My query recap under special plan:
summarize my query,
A data eg. video from xyz website consumes 50mb data from my1GB data leaving me with 950mb and no other charges for download.

Now if I download same video data from same xyz site after 1GB is consumed, then under special pack being offered @Rs.299 charges levied upon me will be zero I.e. free downloading or will it cost me at 4paisa/kb or 50p/mb.
Retention team, Feedback team and customer care replied on this query is as under:
Yes it will be free unlimited for both browse & download from same site beyond 1GB which was consuming only data which in my case is presumed to be 50mb in query for browsing n downloading within 1GB.

Your one liner reply would also work for me as :Yes as per situation above in query download and browse will be free under special plan to be activated on [protected] from 6th, Mar'16.

Cross confirmation is awaited from you on query and to make it more easier for you, as intimated, my special plan activation no. is
[protected].
I am proactive on my cross confirmation on this query, as I don't want any unjustified invoice from you to be generated on 6th, Apr, 16 and delay in its payment from me due to any unacceptable reasoning from Vodafone at later stage.

It was so simple to answer and due to lack of information at your nodal office end, it has become awkward for both o[censored]s.

Still
Thanks & regards
Varun
[protected]


On Wednesday, February 17, 2016, Varun Kaushik wrote:

Good Evening Respected,

Refer the trail mails below and kindly take this mail as my feedback and complaint towards your concerned officials at nodal office, Delhi.
Take my complaint to right channel and resolve my grievance mentioned in trail mails below at the earliest in reply msil from Vodafone as my query is pending for long and special plan confirmed to me will be activated from 6th, Mar'16 and it needs to be taken care of before this time.

Regds
Varun kaushik
[protected]

[protected] Forwarded message[protected]
From: Varun Kaushik
Date: Wednesday, February 17, 2016
Subject: Fwd: Customer Complaint and grievance of cross reconfirmation on query about confirmation provided by special plan offered from Vodafone retention team and customer care
To: "vodafonecare.[protected]@vodafone.com"


To whom it may concern,

Refer the trail mails below and kindly take this mail as my feedback and complaint towards your officials at nodal office, Delhi.
Take my complaint to right channel and resolve my grievance in trail mails below at the earliest as my query is pending for long and special plan confirmed to me will be activated from 6th, Mar'16 and needs to be solved before this time.

Regds
Varun kaushik
[protected]

On Wednesday, February 17, 2016, Varun Kaushik wrote:

To whom it may concern

&

Cc: The Head of Vodafone Nodal Office, Delhi

Have you people clarified with retention team and customer care who have confirmed me this special data plan of Rs.299 and I can't repeatedly put one thing again and again like you, who are replying me the same reply on my mail as if it is same electronic automated reply every time with just sender name changed at end of your reply mail.
Now I am not even sure that these Abhay, Sonu, Rimi senders really exist or it is just an automated reply.

TALK TO RETENTION TEAM AND CUSTOMER CWRE TO GET YOUR FACTS CORRECT AND I SM NOT ASKING YOU FOR ANY APPROVSL OF SPECIAL PLAN, BUT WANT YOUR CROSS CONFIRMATION ON SPECIAL PLSN ALREADY COMMITED AND PROCESSED IN MY MOBILE NO.

Next time I want humanly reply on my mail trails with proper information shared with me.
FYI, I am convinced and assured and also assure you that I have supportings with me of commitment given on my query under the special PLAN given by retention team after which I agreed to take special data plan of Rs.299 plan and later confirmed the same plan and query clarification with customer care. Customer care told that Yes special data plan from retention team is in your no. and not the usual data plan of Rs.299 which Sonu, Rimi and Sonu repeatedly replied to me. Further I have been shared that special plan will be activated on my no. from 6thmar'15 with unlimited free browse and free download and no charges be applicable after 1GB for the situation I put myself in the previous query example while in conversation with both retention team and customer care and reply his always as YES from both the departments and speed will be reduced to 64kbps. What else do you want to hear from me.
Get in touch with your retention team and customer care and I want reply from you because in no circumstances my invoice on 6thmar'15 shall include foul charges on browse and download done after 1 GB and stop harassing your customers and my payment doesn't get delayed because of your incomplete information with you.

Now you are putting me in discomfort and irritating harassment situation either from retention team with customer care if they cheated me or your nodal office Akshay, Sonu & Rimi if they are playing with me by cheating me with their same repeated replies and it seems that despite my repeated urge to them that they need to talk to retention team and ccustomer care with no efforts and pain is being taken by them before putting a reply to me as in none of their mails they have mentioned that whether they have conversed with retention team and customer care.
My time, mental peace, and resources ate getting wasted due to this situation I am put in for last 20 days.


Varun
[protected]

On Wednesday, February 17, 2016, wrote:


Dear Varun.

Thank you for your email dated 16/02/2016 regarding the query for your mobile number [protected].


We would like to inform you that as per our process, if you activate 1GB 3G data [protected]@299, the rental will be charged at Rs. 299, the usage of which would be 1GB.


You will be charged at 50p/MB after free usage.


Free usage is applicable only for surfing, if you download any content such as wallpapers, ring tones etc. you will be charged as per the charges mentioned on the website.


You will be charged fixed monthly rental for the 3G service.


The service request number for your reference is[protected].

In case you need further assistance, please do call or email us. We’ll do our best to help you.

Happy to help,

Akshay Kaushik.

Nodal Office
Vodafone Delhi
Contact numbers:
For any queries call 199 (chargeable for agent access @ 50p/3min) or +[protected]standard calling charges applicable)
For complaints/requests: 198 (toll free)
Nodal office :[protected] Available between 9:30 a.m. to 6 p.m.(Monday to Friday)
Fax : [protected]
E-mail : nodal.[protected]@vodafone.com
Website : www.vodafone.in

Power to you! For easy access to an array of services you can Dial *111# from your phone and access our phone based menu
for information regarding your bill, account balance, data plan details/usage and more.
Now experience our newly launched My Vodafone App.


On 2/16/2016 6:06 PM; From: [protected]@gmail.com; To: nodal.[protected]@vodafone.com; ; ?CC: ; Subject: Re: Customer Complaint and grievance of cross reconfirmation on query about confirmation provided by special plan offered from Vodafone retention team and customer care;
To whom it may concern,


I got reply on complaint and cross confirmation by you on query clarified orally by retention team and customer care. The reply is all the same as sent by Sonu earlier, only name of replying person is changed to Rimi.

How many times do I have to type that it is not usual offer of Rs.299 offered by customer care or Vodafone store, but SPECIAL OFFER given to me by retention team and later it's activation with plan specifications on 6th, mar'16 is re confimed by customer care by tele communication and revert me accordingly.
I want the cross confirmation just to avoid confusion at later stage at the time of raising invoices, which you are creating already before start of this SPECIAL PLAN.

I don't understand whether Vodafone has some communication gaps between it's inter departments and this time it is between nodal office, customer care and retention team. Just to remind Mr. Ankur of retention team has got my special plan in place and later special plan specifications offered by retention team has also been confirmed to me by customer care in various calls to customer care with different Customer care executive each time, but with same answer that it's a special plan to you from retention team and NOT that usual data pack of rs.299 on your no. and will be activated from 6thMar, 16 with clear answer to my query that browse and download after 1GB usage will be free in the situation I put myself in earlier query of mine, cross confirmation on which I am seeking from you as well.

Still cross confirmation is awaited on SPECIAL PLAN of Rs.299 OFFERED TO ME and NOT Rs.299 USUAL DATA PACK.

It is for this reason only, why I am looking for cross confirmation in advance through mail Next time and see myself paying wrong payments due to some error at your end.

I am sure about what I have been committed by retention team and later by customer care 3-4 times and now I expect reply from some more serious employee who is more serious towards their work of Vodafone and not by employees like Sonu and Rimi sitting at nodal office of Vodafone ever in future.

I hope you get this time right and reply with an urgency with correct facts as my special plan will be applicable to me in next 15-20 days.

Varun
[protected]


On Tuesday, February 16, 2016, wrote:


Dear Mr. Kaushik,
Thank you for your email dated 14/2/2016 regarding the data query for your mobile number [protected].

We would like to inform you that as per our process, if you activate 1GB 3G data [protected]@299, the rental will be charged at Rs. 299, the usage of which would be 1GB.

Post free usage is over, your speed will be up to 64kbps

Free usage is applicable only for surfing, if you download any content such as wallpapers, ring tones etc. you will be charged as per the charges mentioned on the website.

You will be charged fixed monthly rental for the 3G service

Your service request number is[protected].

In case you need further assistance, please do call or email us. We’ll do our best to help you.

Happy to help,

Rimi Kundu Ghosh

Nodal Office
Vodafone Delhi
Contact numbers:
For any queries call 199 (chargeable for agent access @ 50p/3min) or +[protected]standard calling charges applicable)

For complaints/requests: 198 (toll free)
Nodal office :[protected] Available between 9:30 a.m. to 6 p.m.(Monday to Friday)
Fax : [protected]
E-mail : nodal.[protected]@vodafone.com
Website : www.vodafone.in

Power to you! For easy access to an array of services you can Dial *111# from your phone and access our phone based menu
for information regarding your bill, account balance, data plan details/usage and more.
Now experience our newly launched My Vodafone App.


On 2/15/2016 5:27 PM; From: [protected]@gmail.com; To: nodal.[protected]@vodafone.com; ; ?CC: ; Subject: Fwd: Customer Complaint and grievance of cross reconfirmation on query about confirmation provided by special plan offered from Vodafone retention team and customer care;
To whom it may concern,


Refer trail and previous mails of mine on related subject mentioned.
I am writing this mail as pending grievance and Complaint against your employee Sony Adhalka, who today replied to me on my standing grievance of cross confirmation on query put by me against the special plan of Rs. 299 assigned and processed to be activated on my mobile no. from 6th, Mar'16 I.e. next bill cycle.
Under the situation I raised as example in my query in trail mails, it has been confirmed by retention team and customer care every single time in verbal tele reply as Yes, it will be free browsing and downloading after 1GB with speed of 64kbps and you would be charged no extra browse and download charges except monthly charge of Rs.299 under special plan and will be activated from your next bill cycle.

It seems, Mr.Sony replied me on this cross confirmation on query bluntly without any seriousness and without going through my mails completely and in away tried to mentally harass me with his casual reply without actually knowing the facts. I am already fed up with your late replies and the reply I get from your employee Mr.Sony is so out of the box.
The thing is that he is not saying I am wrong or liar, but he is straightaway putting your retention team and customer care officials in fault position, who have already given me oral confirmation on my stated query as Yes as explained above.

Kindly revert on this complaint and cross confirmation on my standing query/grievance.

Thanks
Varunkaushik
[protected]


[protected] Forwarded message[protected]
From: Varun Kaushik
Date: Monday, February 15, 2016
Subject: Customer grievance and clarification on special offer from Vodafone retention team
To: "nodal.[protected]@vodafone.com"


Kindly update your information wherein special offer is already confirmed to me to me and same will be activated from my next bill cycle I.e.6th, Mar'15.


After that delay in response, you have come up with tactless point.

Kindly go through my trail mails for an appropriate reply to me and query still stands.

FYI, do not waste your and my time with your such irrelevant replies, where retention team and customer care confirms this special plan to me and you reply me with completely different point.
I am not enjoying writing you mails on this special pack already confirmed to me with its related query.

regds
Varunkaushik
[protected]

On Monday, February 15, 2016, wrote:

Dear Mr. Kaushik,

Thank you for your email dated 14/2/2016 regarding the data query for your mobile number [protected].

We would like to inform you that as per our process, if you activate 1GB 3G data [protected]@299, the rental will be charged at Rs. 299, the usage of which would be 1GB.

Post free usage is over, you will be charged 4p/10KB.

Free usage is applicable only for surfing, if you download any content such as wallpapers, ring tones etc. you will be charged as per the charges mentioned on the website.

You will be charged fixed monthly rental for the 3G service.

The service request number for your reference is[protected].

In case you need further assistance, please do call or email us. We’ll do our best to help you.


Happy to help,

Sonu Adlakha

Nodal Office
Vodafone Delhi
Contact numbers:
For any queries call 199 (chargeable for agent access @ 50p/3min) or +[protected]standard calling charges applicable)

For complaints/requests: 198 (toll free)
Nodal office :[protected] Available between 9:30 a.m. to 6 p.m.(Monday to Friday)
Fax : [protected]
E-mail : nodal.[protected]@vodafone.com
Website : www.vodafone.in

Power to you! For easy access to an array of services you can Dial *111# from your phone and access our phone based menu
for information regarding your bill, account balance, data plan details/usage and more.
Now experience our newly launched My Vodafone App.


On 2/14/2016 12:45 PM; From: [protected]@gmail.com ; To: nodal.[protected]@vodafone.com ; ; ?CC: ; Subject: Re: Customer grievance and clarification on special offer from Vodafone retention team;
To whom it may concern,


Refer the mail below.

I have been waiting for your reply on my trail follow up mails. I have seen for the first time that customer is aggressively doing follow up on its grievanc. which is otherwise eexpected from service provider.
Nevertheless, I have already put into your notice, my conversation held with retention team and customer care which I have mentioned in my previous mails too on the same subject of new special data plan to be activated on my mobile no. from 6th, Mar, 16 alongwith their verbal clarification on my related query by both retention team and customer care.

To summarize my query,
A data eg. video from xyz website consumes 50mb data from my1GB data leaving me with 950mb and no other charges for download.

Now if I download same video data from same xyz site after 1GB is consumed, then under special pack being offered @Rs.299 charges levied upon me will be zero I.e. free downloading or will it cost me at 10paisa/kb.
Retention team and customer care reply on this query is as under:
Yes it will be free unlimited for both browse & download from same site beyond 1GB which was consuming only data which in my case is presumed to be 50mb in query for browsing n downloading within 1GB.

Now you can spare some time on this query of mine and if find it necessary to check at your end as well for the reconfirmation to commited clarification on my query from both retention team and customer care, so that services goes well as per commitment in accordance with special plan of Rs.299 and related query clarification described to me by Vodafone.
I am getting tired of writing in length mails to you on this and I still expect your reply on my grievance mail by mail only and this mail and associated mails on subject is for your kind information.
FYI & NA.

Thanks
Varun Kaushik
mob:[protected]


On Friday, February 12, 2016, Varun Kaushik wrote:

Good Evening,


Please refer the mail below and your reply is still awaited.

Thanks
Varun Kaushik
[protected]


On Friday, February 12, 2016, Varun Kaushik wrote:

To whom it may concern,


Gentle reminder!!

I have got checked at customer care and special offer by retention team is forwarded and will be active from next bill cycle. You can check from them and explain on my understated query below and in trail mails.

My Query is:

Under this Rs.299 special plan offered to me, A data eg. video from xyz website consumes 50mb data from my1GB data leaving me with 950mb and no other charges for download.


Now if I download same video data from same xyz site after 1GB is consumed, then under special pack being offered @Rs.299 charges levied upon me will be zero as in free unlimited downloading or will it cost me at 10paisa/kb.

This query of mine is left unattended for a while. Kindly post me in reply on query clarification. This clarification is must and is a preventive measure before it put me and you in any unwanted situation in future and services by you to me goes clean as before.

Thanks & regds
Varun kaushik
[protected]


On Thursday, February 11, 2016, Varun Kaushik wrote:

Dear Mr. Jay,


Please refer the mail below.
The confirmation and clarification received by Ankur is verbal and clarification on query of special offer from customer care is again verbal. I don't have this special offer specifications in writing and also clarification on my data related query after 1 GB is not addressed through mail put in my previous mails.

Customer care and Mr. Ankur of retention team were not in position to communicate with me about offer alongwith its specified details and clarify me on my data related query in writing.

For data details Ankur told that I will receive sms before activation.
So once I receive data activation with data pack specifications details, that will work for me.
But when it comes to query, I expect to receive it's reply via mail and not through any verbal communication.

Just to give quick recap of my query, please do refer the below mail trail of mine.
To summarize my query,
A data eg. video from xyz website consumes 50mb data from my1GB data leaving me with 950mb and no other charges for download.

Now if I download same video data from same xyz site after 1GB is consumed, then under special pack being offered @Rs.299 charges levied upon me will be zero I.e. free downloading or will it cost me at 10paisa/kb.

I expect you or any other Vodafone deptt. to inform me via sms or mail
and query clarification via mail so that everything in offer is in black and white.

Regds
Varun
[protected]


On Thursday, February 11, 2016, wrote:


Dear Mr. Kaushik,

Thank you for your email dated 10/02/2016 regarding the data pack related query for your mobile number [protected].

As per the telephonic conversation dated 11/02/2016.

We are happy to know that you have already got all the confirmation related to the data pack offered by the retention team from agent Ankur on call dated 11/02/2016.

Your service request number is[protected].

In case you need further assistance, please do call or email us. We’ll do our best to help you.

Happy to help,

Jay Bhaskar

Nodal Office
Vodafone Delhi
Contact numbers:
For any queries call 199 (chargeable for agent access @ 50p/3min) or +[protected]standard calling charges applicable)

For complaints/requests: 198 (toll free)
Nodal office :[protected] Available between 9:30 a.m. to 6 p.m.(Monday to Friday)
Fax : [protected]
E-mail : nodal.[protected]@vodafone.com
Website : www.vodafone.in

Power to you! For easy access to an array of services you can Dial *111# from your phone and access our phone based menu
for information regarding your bill, account balance, data plan details/usage and more.
Now experience our newly launched My Vodafone App.


On 2/10/2016 8:06 PM; From: [protected]@gmail.com ; To: vodafonecare.[protected]@vodafone.com ; nodal.[protected]@vodafone.com ; ; ?CC: ; Subject: Customer grievance and clarification on special offer from Vodafone retention team;
Good Evening,


Gentle Reminder!!!

Please refer the trail mail below.
Regds
Varun kaushik
[protected]

[protected] Forwarded message[protected]
From: Varun Kaushik
Date: Wednesday, February 10, 2016
Subject: Customer grievance and clarification on special offer from Vodafone retention team
To: vodafonecare.[protected]@vodafone.com
Cc: nodal.[protected]@vodafone.com


To whom it may concern,

I am Vodafone postpaid no. holder I.e. [protected] received a call from a no. stating that as I take Rs. 250 data plan every month and consume it very quickly, so I am being offered a special Rs. 299 plan by retention team with 1GB @3G speed and unlimited browsing and [protected]@64kbps after that and not 10paisa/kbps for both browsing and downloading.

I have told the guy to call me tomorrow 12 p.m.
Meanwhile I confirmed with Vodafone cuts care @198 that whether there is any special Internet plan going on. I was told that there is Rs. 299 plan available with 1GB @3G speed and unlimited [protected]@64kbps but [protected]@64kbps with 10paisa/kbps after 1GB data consumption. The Vodafone representative told me to put a mail to your mail id and clarify that is there any special offer with unlimited free downloading and saving(not limited. to only browsing which otherwise has been told by both Vodafone retention team caller and Vodafone customer care to be free) or downloading and saving any data(video from suppose fzmoviez website or any other free downloading site)after 1 GB is going to cost me @ 10paisa/kbps.

Kindly respond on priority, because I have been told by that Vodafone caller of retention team that it's a special offer of rs. 299 with unlimited free browsing n downloading after 1 GB and not an usual offer of Rs. 299 of free browsing n [protected]@10paisa/kbps after 1GB data consumption.
Kindly clarify if it is true or not that after 1 GB data consumption, downloading is going to be free as the same is there till 1 GB data consumption wherein suppose If I download and save(not only browsing) a video of 100mb from a website say fzmoviez, my data of 1 GB gets reduced to 900mb. So if I avail this special offer of Rs. 299 from retention team, after consuming 1GB internet data if I download n save 100 mb video from say same website fzmoviez will cost me no money but only monthly plan charges of Rs.299 or will I be charged @10paisa/kbps for download n saving(not only limited to browsing a site) it.

Waiting for prompt reply.

Thanks & regards
Varun kaushik
[protected]