[Resolved]  Vodafone — Postpaid Number

Address:

Ghaziabad, Uttar Pradesh

I have vodafone postpaid number from last more than 1 year in the name of my mother. I want to convert that vodafone postapaid number into vodafone prepaid number. Number of times I called customer care for doing this but at last they adviced me to visit nearest vodafone store. I visited vodofone store firstly in the month of July. One of the employee of store adviced me to come with the documents during my biling cycle dates. Now my biling cycle date is 19 to 20 then according again I visited vodafone store yesterday 21.08.2014 for converting my postpaid number to prepaid. Now they told me to come with your mother and with original documents then only they convert my number else you shut your number by calling cust care on 111. They cannot do anything . As my mother is not well and she is not in position to go anywhere they people even dont want to understand my problem and adviced me to call 111 for shut my number asap. First tym I have such a bad experience with vodafone. I never adviced anyone for taking vodafone as for such a short process they give lots of trouble. Vodafone store at Navyug Market Ghaziabad is worst among all ghaziabad stores. Employees are not conscious and even they have not time to attend customers for there queries as well. please help me as my mother is not able to visit store and vodafone is not ready to resolve my issue. I want your help and i know this you definitely provide your assistance for the same.