[Resolved]  Vodafone Postpaid Tamilnadu — Frustrating service from vodafone postpaid

Address:

Pondicherry, Puducherry

It was really such a frustrating service from vodafone postpaid.

My due date for paying my vodafone postpaid bill is 23rd of every month. And I have paid my last month bill before the due date..

Today the date is just 27th and my outgoing has been barred without any proper reason.

I have received a message from vodafone before it got barred stating that " I have exceeded my outgoing limit and there may be possibility of interruption in my connection"

So I called the cust care and queried about this. The girl who spoke with me told me that it is message that was wrongly send to me and other customers.

She commited me that my outgoing will not be interrupted.

But withing another couple of hours my outgoing barred.

Again I called to Cust care. An harrasting lady Ms. Famila from Coimbatore picked the call and spoke with me like a bull . She is not even ready to listen what I am telling. Teach her how to handle the customer's and how to beahve with the customers.

She was fully eager in finishing her call within some time limit.

My open questions to vodafone :

> When I am paying my bill every month properly within the due date, what is the reason to interrupt my outgoing call????

> Why the outstanding amount grows like anything and finally after bill generated it comes down to normal amount.
Is this to hurt ur customers ????

> Why the sales man not explained us about this Wrongly calculated Outstanding (Un logic ) amount ?

I am not going to leave this as such.

Regards,
Sathiyamoorthi

Contact details : [protected]
Mai ID : [protected]@gmail.com