[Resolved]  Vodafone — Prepaid numbers not activated for more than 13 days

Address:

Panchkula, Haryana

Hi,

I can be reached at [protected] during normal business hours and I haven’t received any call at this number from [protected]. I have records handy with me and there is no miss call alert as well. The numbers are still not active and this is final reminder else I will be writing a letter to the corporate office as my last option.

Regards,
Sunil Thakur

From: Nodal PUN [mailto:nodal.[protected]@vodafone.com]
Sent: Saturday, January 25, 2014 3:33 PM
To: Thakur1, Sunil
Subject: Re: RE: RE: Mobile No. [REF:[protected]]

Dear Mr. Thakur,
We have received your email dated 24/01/14 for your Vodafone mobile numbers [protected] and [protected].
We would like to inform we have checked your issue with respective department and found that they tried to contact to you from [protected] on alternate number at 3.00 P.M on dated 25/01/14 but your number was not responding so request you to provide us with the suitable timings to talk to get the reactivation concern resolved.
The docket numbers for your future reference are[protected] and[protected].
In future, we request you to get in touch with Vodafonecare.[protected]@vodafone.com for any enquiry/request/complaint for first level assistance.
In case you need further assistance, do call or email us. We'll do our best to help you.
Happy to help,
Sahil Verma.

Contact numbers
Vodafone Care : 111 or +91- [protected]
For complaints/requests : 198 (toll free)
Nodal Number : +91- [protected]
(Available between 9:30 a.m. to 6 p.m. Monday to Friday)
Fax number : +[protected]
E-mail : nodal.[protected]@vodafone.com
Website : www.vodafone.in

---- Original Message ----
From: [protected]@DELL.com
Sent: 24-Jan-2014 22:12:50
To: nodal.[protected]@vodafone.com
Cc: vodafonecare.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com
Subject: RE: RE: Mobile No.

Dell - Internal Use - Confidential
HI,

The agent Sandeep contact number is [protected].

From: Nodal PUN [mailto:nodal.[protected]@vodafone.com]
Sent: Friday, January 24, 2014 12:43 PM
To: Thakur1, Sunil
Subject: Re: RE: Mobile No. [REF:[protected]]

Dear Mr. Thakur,
We have received your email dated 22/01/14 for your Vodafone mobile numbers [protected] and [protected].
We would request you to provide us with the details of Sandeep (Number) to get the issue resolved.
The docket numbers for your future reference is[protected] and[protected].
In future, we request you to get in touch with Vodafonecare.[protected]@vodafone.com<mailto:Vodafonecare.[protected]@vodafone.com> for any enquiry/request/complaint for first level assistance.
In case you need further assistance, do call or email us. We'll do our best to help you.
Happy to help,
Sahil Verma.

Contact numbers
Vodafone Care : 111 or +91- [protected]
For complaints/requests : 198 (toll free)
Nodal Number : +91- [protected]
(Available between 9:30 a.m. to 6 p.m. Monday to Friday)
Fax number : +[protected]
E-mail : nodal.[protected]@vodafone.com<mailto:nodal.[protected]@vodafone.com> <mailto:%20vikram.[protected]@vodafone.com>
Website : www.vodafone.in<http://www.vodafone.in/>

---- Original Message ----
From: [protected]@DELL.com<mailto:[protected]@DELL.com>
Sent: 22-Jan-2014 21:49:52
To: nodal.[protected]@vodafone.com<mailto:nodal.[protected]@vodafone.com>
Cc: vodafonecare.[protected]@vodafone.com<mailto:vodafonecare.[protected]@vodafone.com>; vodafonecare.[protected]@vodafone.com<mailto:vodafonecare.[protected]@vodafone.com>
Subject: RE: Mobile No.

Dell - Internal Use - Confidential
Hi Sahil,

The new numbers purchased are [protected] and [protected]. I thought you will obtain the details from your agent Sandeep. The numbers are still not activated though.

Regards,
Sunil Thakur
[protected]

From: Nodal PUN [mailto:nodal.[protected]@vodafone.com]
Sent: Wednesday, January 22, 2014 3:58 PM
To: Thakur1, Sunil
Subject: Mobile No. [REF:[protected]]

Dear Mr. Thakur,
We have received your email dated 21/01/14 for your Vodafone mobile number.
We sincerely regret the inconvenience caused to you.
We understand your concern; however we would request you to provide us with your Vodafone Mobile Number.
We also request you to kindly ensure that your number is mentioned in every correspondence sent to us, so that it would be easy for us to provide you with the resolution.
We assure you that on receipt of your Vodafone mobile number, we will surely assist you in the best possible manner.
In future, we request you to get in touch with Vodafonecare.[protected]@vodafone.com<mailto:Vodafonecare.[protected]@vodafone.com<mailto:Vodafonecare.[protected]@vodafone.com%3cmailto:Vodafonecare.[protected]@vodafone.com>> for any enquiry/request/complaint for first level assistance.
In case you need further assistance, do call or email us. We'll do our best to help you.
Happy to help,
Sahil Verma.

Contact numbers
Vodafone Care : 111 or +91- [protected]
For complaints/requests : 198 (toll free)
Nodal Number : +91- [protected]
(Available between 9:30 a.m. to 6 p.m. Monday to Friday)
Fax number : +[protected]
E-mail : nodal.[protected]@vodafone.com<mailto:nodal.[protected]@vodafone.com<mailto:nodal.[protected]@vodafone.com%3cmailto:nodal.[protected]@vodafone.com>> <mailto:%20vikram.[protected]@vodafone.com>
Website : www.vodafone.in<http://www.vodafone.in/<http://www.vodafone.in%3chttp:/www.vodafone.in/>>

---- Original Message ----
From: [protected]@DELL.com<mailto:[protected]@DELL.com<mailto:[protected...⇄
Sent: 21-Jan-2014 0:40:05
To: nodal.[protected]@vodafone.com<mailto:nodal.[protected]@vodafone.com<mailto:nodal.[protected]@vodafone.com%3cmailto:nodal.[protected]@vodafone.com>>
Cc: vodafonecare.[protected]@vodafone.com<mailto:vodafonecare.[protected]@vodafone.com<mailto:vodafonecare.[protected]@vodafone.com%3cmailto:vodafonecare.[protected]@vodafone.com>>; vodafonecare.[protected]@vodafone.com<mailto:vodafonecare.[protected]@vodafone.com<mailto:vodafonecare.[protected]@vodafone.com%3cmailto:vodafonecare.[protected]@vodafone.com>>
Subject: Mobile No.

Dell - Internal Use - Confidential
Hi,

This is to inform you that I bought 2 vodafone numbers from Vodafone agent Sandeep on 12/01/2014 and submitted all my proofs and the numbers are still not activated. From Vodafone customer care I got information that my documents haven't yet reached to Vodafone office. I contacted Sales agent Sandeep who took my call in conference with your RM on 19/01/2014 at 12.35 pm and was assured that it would be activated by Monday afternoon but so far nothing has been done. I already have 4 vodaphone numbers in my family and wanted to extend it to 6. Is it the service you are providing to your loyal customer for long??
The simple number activation is such a hassle in your company?? And your RM'S are so unprofessional to fulfill thrie commitments?? Will you rectify this or wants me to change the network of all my Vodafone numbers to other better service giving company???

Let's see your reply and action on this.

Regards,
Sunil Thakur
[protected]