[Resolved]  Vodafone Services — Refund Not made

Address:

Mumbai City, Maharashtra

Dear Monica Pathak.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> I had been using your vodaphone service since last 2 yrs. However due to better rate provided by IDEA i.e.700 minutes free in same plan. I had switched over service to IDEA from VODAPHONE on 17th June 2014. The billing of June was charged to me without STD discount in June 2014 as per plan of which I used to get it monthly. Despite I visited on store 8th Aug 2014 and explain all that STD discounted not passed tome and bill overcharged. Though I made a full payment considering that refund of excel would be made a short of time considering your VODAPHONE mistake. I made a complain vide ID no [protected]and made full bill payment despite unwanted charges /wrong charges to me. Again, I visited on 9th Sept that refund still not made to me against full payment made by me considering commitment on 8th Aug. I was standing in a queue almost 2 hrs. Both time and discarded my day for making a complaint for resolution of which needed leave from office both time. I had made full payment as gentlemen and avoiding any kind of adjustment transaction on dispute amount. Today, 13th Sept Saturday, again I went to STORE and surprised that refund is not made yet to me. When I tried to connect Branch Manager, he was also left the office early and saying that come on “Tuesday” ( AGAIN ITAKE LEAVE FOR REFUND !!!) and DIDN’T READY TO LISTEN even on cell in spite of organization error. (Whatever Company CORE value towards customers? It likes good on your board and does not impact on serviceability!!! I don’t know why customer wait for refund if bill charged incorrectly by them? Why should I wait for more than 35 days to resolve the issue? How many time need to visit to SOTRE for refund request? Who will bare of cost of 3 half working days of which wasted by them? Please response me considering harassment faced to me for 3 times on your store and services…. Complain No: [protected]/ CellNo [protected]/ VODAPHONE store :- Mira Bhyendar Road, Mira Road East. / Refund Rs. 421/-