Dear team,
Greetings!!
I had very hopefully and happily opted to port my number from airtel to vodafone on october 10th, 2017, when vodafone team was providing corporate assistance and plans in ibm silokhera office, gurugram. I have to submit with grief that, "today it seems to be the biggest mistake".
Sequence of events, is as follows:
1. I was welcomed to use vodafone services on oct 16th, 2017.
2. I got sms from 86323663[vodafone], on 17th, 18th, 23rd, 24th oct 2017 stating:
"our specialized team was trying to call you to fix an appointment for verification purpose, however was unable to get through. Please contact on [protected] between 09:30-18:00 mon to sat to complete pending formalities."
3. I was happily enjoying my services till today evening, when all of a sudden my car met an accident and i tried calling my wife in this urgency and was unable to call b'coz of vodafone.
4. I somehow managed to reach home, with help of passersby & had to call someone for official purposes at 08:00 pm and was unable to b'coz of vodafone.
What i discovered was not only shocking, it caused me business loss and mental distress. I found that, my services were barred\deactivated on [protected].
My inputs on point 2 :-
2. A) the whole world was able to call me on the mentioned days, you can check my call logs in your systems. But, vodafone's specialized team was unable to. Are you kidding me?
2. B) i tried calling "[protected]" many a times, every time, i received the sms. But, "[protected]" was always found busy. Are they be-fooling customers by providing this number?
I have got complaints registered with vodafone: #[protected], #[protected]. But customer care is incapable of helping me in any ways, except registering complains.
Now, though i know, i have made a mistake by choosing vodafone. Can you please help me:
1. Please get my services activated asap, i actually need to make official calls using my number: "[protected]"
2. Please guide vodafone's specialized team to try actual calling to customers, not just sending a false sms on daily basis.
3. I know, just their apologies won't make for my emergencies today.
4. For verification, of the corporate sim holder verification - reach out to me on [protected]. And even if you can't get connected, let's pursue it on email.
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