Vodafone Store — complaint regarding not closing my number when requesting and now sending bills after 3 months and blocking my other number.

Address:

Gurgaon, Haryana

I was having postpaid Vodafone no. [protected]. I requested the company to permanently disconnect this number on 21st March''15. I paid the outstanding bill of RS.744 in March from my Card. and requested Vodafone to permanently deactivate and close this no. at Sector -14, Gurgaon Vodafone store. After three months passed of this incident. Vodafone have generated the bill of Rs.797 against this closed no. and forcing us to pay this amount. When I told them I requested for closing this no.., they say the request generated by Sector -14 Vodafone store executive was wrongly done and now they want us to raised a request for reversal of the bill. I PAID MY COMPLETE BILL AND ASKED FOR PERMANENT DEACTIVATION OF MY NUMBER ABOVE. Instead of deactivation and closing this no. They stopped my incoming and outgoing of my present no. i.e for [protected] . Please help so that I can use my no. and they are not connecting us at customer care also. Alternate no. is my sister no. [protected] for time being contacting. With regards, Akshita Bajaj