[Resolved] Vodafone — Unable to migrate my sim from Vodafone postpaid to prepaid

Aaffat

from Delhi, Delhi

Address:	Ludhiana, Punjab, 141007
Website:	Vodaphone

I don't want Postpaid, I need convert Prepaid
I lost my phone in last December and had to buy postpaid sim.
Now stores are giving excuses we don't have form and sim etc. Today my brother visited two Vodaphone stores and they said they don't have prepaid sim.

Previously my connection is Prepaid so I need convert it from post paid to Pre paid.
I am paying from five months for no use.
I don't want to go for new number I need this number with Pre paid.

I am already complaint to Customer care they didn't respond. They said only store will give you the prepaid sim.

I need a reply...

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Jun 12, 2017

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

May 12, 2017

Vodafone India Customer Care's response Please visit the nearest Vodafone store with a Photo, valid ID proof and Address Proof. Please refer the following link http://bit.ly/21bSkNb for store information and please refer the following link http://bit.ly/1NG7XFx for valid ID proof and Address proof documents.

Regards
Vodafone India