Vodafone — Unfair Billing Practices by VI for International Roaming

Hello,

I stay abroad and there fore I have kept my Vodafone India number activated on International Roaming. My VI number is [protected] and I have been unfairly charged over INR 7000 for apparently using this number for incoming/outgoing calls and internet data while on international roaming.

I have contacted customer service and the appellate several times but they keep insisting the bill is correct and I have been rightly charged. I have not taken or made a single call on international roaming, neither have I used any mobile data as I have wifi in this country 24x7. I have been charged for different amount every single month since past 1 year with no resolution to the complaints.

On several occasions, I asked to escalate this matter to a technical team or to someone who can help investigate, but there is no progress.

I have paid the first few months' bill amount but Vodafone is threatening to disconnect the line citing non payment of the due amount without any resolution.

This is very unfair and malpractice. Since a year, I have wasted so much time in chatting and calling for the team to resolve this but no one is interested in consumer satisfaction, no wonder Vodafone is making losses in India. It will help their image if they focus on customer satisfaction rather than looting customers and arguing that the billing charges are correct and forcing customers to agree with them. Absolutely unprofessional and unethical!

Regards,
Grishma