Vogo — Defective Scooters. Overcharging Customers.

I booked a Vogo scooter for a month. In the last 6 days, I drove the bike for 30 kilometers. You can check the reading. Today when I took out the scooty, the wheel was wobbling. I took it to two mechanics thinking it was a puncture. Both refused stating the Tyre was beyond repair and advised me to return the bike.

In the same condition I took the bike to drop point. I spoke to customer service and they said no exchange was available. When I reached the Vogo drop point, there were 2 scooters that were available.

So effectively I paid Rs 1670 for driving 30 kilometers ( which includes Rs 500 for early return that you are fraudulently charging me for early return when clearly the return was initiated by Vogo due to defective bike and refusal for exchange and also cost for 8th day that I never used the scooter on).

This definitely looks like a scam and I would like to escalate this issue. I am effectively paying Rs 57 per kilometer and was left stranded in the middle of nowhere. I could have hired a limo at that price.

Would request you to please refund my money at the earliest and ensure that the scooters are checked beforehand to avoid other customers being scammed like this. In case I don't get a resolution from you, I will write details of my experience with Vogo on social media and ask my influencer friends to write on the same.