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Had a similar experience last night. Terribly shocked and still awestruck with this fraudulent activity. I am a practising Surgeon and my scooter was missing from outside my clinic. 10.30pm at night i was wandering on the streets thinking of all possibilities that it might have been gone.. theft, police tow away everything i thought of.. only to receive one message on the vogo app 'we have ended your ride' with no explanation nothing. The details only mentioned cancellation charge and maintenance fee. I had booked it for a month and this was on the 7th day of my package. CUSTOMER support, vogohelp through mail, everything in vain. They now want me to send them cctv footage of the parking area as proof that there was no tampering of the scooter from my end. Even a person with zero IQ which we term as a ###, would find it baseless to try and tamper the scooter when the app is already installed on my phone been a continuous user since past 6 months. The most disgusting part was the way it was towed away without any information, confirmation or consent. The only thing told to me was tampering was illegal which apparently happened when the scooter was under my care. Suppose its true what they r saying, In such a circumstance, aren't the concerned authority supposed to call the registered number and alert the CUSTOMER that there might be an attempt of theft of the scooter? They call everyday for scooter maintainance and those stuff, but in this case, the scooter disappeared! ###!
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