Vogo — Vogo Refund issue- Charged for Poor/No service

Website:

Vogo

Issue:

On 30-OCT-2021, I had taken Vogo scooter for a 2-day rental. The assigned scooter was not from the Vogo station but it was parked near a Tea shop. When I tried to start, the scooter was NOT unlocking nor it was starting. (Please Note: The tea shop person mentioned 'This scooter is parked here for 4-5 days and few people tried & had the same issue).

I was not able to end ride to take another vehicle and spoke to the customer care after texting on chat. The person mentioned 'we cannot end the ride now and only a new scooter can be allocated. Now the allocated scooter was at Miles Tennis court where the Vogo station is there and we had to travel 4-5kms by Auto to reach there.

That allocated scooter didn't have fuel and the incharge at the Vogo station did something on his App and allocated another scooter to us. We took this scooter and hardly travelled 2kms only for the vehicle to stop automatically.

The scooter was not starting. suddenly it started on its own and got turned off. I HAVE TAKEN A VIDEO OF IT AS WELL AS PROOF. I was not able to end ride.When I used the HELP option, there was No call from the customer care representatives and I was not able to end the ride.

Concern:

I was charged with Rs.539/- (2-day rental) + Rs.300/- (security deposit). I had to call the Help line repeatedly to get the refund and only Rs.300/- was refunded. I WOULD LIKE TO KNOW WHY I HAD TO RS.539/- FOR ME TO TRAVEL JUST 2KMS????? THAT TOO THE VOGO SCOOTER STOPPED. IT WAS 'NOT' MY PROBLEM.

I have raised so many service requests to address this issue and get my 539rs refund. But not a stone has been moved. I AM SERIOUSLY SUPER IRRITATED WITH VOGO AND ITS SERVICE. I am not a new customer for VOGO. IS THIS HOW VOGO TREATS ITS CUSTOMERS???

I need my full refund earliest possible. Else, I may to bring this to the public notice through the Social media how Vogo treats its customers.

ESCALATE THIS ISSUE TO THE CONCERNED TEAM.