Volkswagen India — Car rear tyre inner side wearing

Address:Vidyaranyapur, Bangalore

Hi, I own a VW Polo 1.2, high line car which I bought in 2014 in Bangalore. I had replaced all 4 tyres in 2019 when the odometer was around 36000km. New tyres are of Apollo brand and wheel alignment was done. Now after around 6000km the inner part of both rear wheels are badly damaged. During annual service 2days back Bangalore motors service team told me that rear tyre are worn and they suggested wheel alignment to be checked. I got it checked by the same Apollo authorised shop and he says alignment is proper and seems to be bend in axle. I again checked with Bangalore motor service team and they said there is no bend in axle and it can not bend as car was never involved in major accident. Now I'm in a fix. I bought VW trusting German Engineering and Quality. Now I don't know if I made a mistake. How can car axle bend without any impact or tampering ? Is it issue with quality? Or is it a mfg defect? Now I can't replace the tyres as the wheels may again wear off. I need an urgent solution this. I trust VW team to look into this and resolve. And at no cost to me..
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Volkswagen India customer support has been notified about the posted complaint.
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Dear Customer,
Greetings from Volkswagen Passenger Cars!
This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.
We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.
Assuring you our best services always.

Yours’ Sincerely,
Customer Care- Volkswagen Passenger Cars
Division of ŠKODA AUTO Volkswagen India Private Limited
(formerly known as Volkswagen India Private Limited)

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