Volkswagen India — Steering failure during journey and met with accident

Volkswagen India — Steering failure during journey and met with accident

M Mithunfanciz

My volkswagen 2015 model comfortline polo (Petrol) )met with an accident at Kozhikode, Kerala during journey on 1 August 20. Steering was not responding and the vehicle could not turn. That was the reason for the accident. I had done all the services at the right time. Considering only safety and security I selected VolksWagen. Now I have to spend 1.90 lakks for repair. What can I do ? What kind of safety can I expect from a Volkswagen vehicle ? I have to register a complaint and I am not interested in using the vehicle anymore.Vehicle is at Phoenix VolksWagen, Kozhikode. What can VolksWagen company do in my case ? Was this information helpful? No (0) Yes (0)
Volkswagen India customer support has been notified about the posted complaint.
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Volkswagen India Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,
Greetings from Volkswagen Passenger Cars!
This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.
We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.
Assuring you our best services always.

Yours’ Sincerely,
Customer Care- Volkswagen Passenger Cars
Division of ŠKODA AUTO Volkswagen India Private Limited
(formerly known as Volkswagen India Private Limited)