Voltas — 5 years Comprehensive warranty on AC and Malfunction

Address:

No:171/79, 1st Street, Nethaji Nagar, Tondiarpet, Chennai - 600081.

Dear Team,

I have purchased Voltas 1.5 Ton Split Inverter AC from Tata Cliq on 26/06/2018 with 5 yrs. comprehensive extended warranty as a special offer going on that particular time and this extended warranty was registered on Voltas web site on 30/06/2018 and submitted successfully.

But each and every time when book service and breakdown compliant I'm getting very bad response not getting proper support with the service team ontime. Each and every time if i book a breakdown call service engineer will visit minimum of after 15 days only that will go up more than 1 month also and more over they themselves cancel the request and mention like costumer not available and ask visiting charge this would me totally not acceptable at all.

And finally the product giving me head ache all the time because I'm not getting the solution for my problem. all the time gas leakage is happening and ice formation and lots and lots of problem are arising and finally we stopped using that room itself because after an service or breakdown or maintenance it will run properly hardly around 10 days after that it will started giving problem and more over it will run properly for two hours after that it will not cool and sometimes water and Ice will fell in our face while sleeping.

finally i want an permanent solution for this.

Regards
Jagadesh Saravanan