[Resolved]  Voltas Ac — Poor service from voltas service team

Address:

Visakhapatnam, Andhra Pradesh

I purchased an Ac of VOLTAS company on 06 jun 2014 from the SOWNDARYA MALL VISAKHAPATNAM. Since from the day one we are facing problem with outlet fan, we placed the complaint to the service team but they responded to us after seven days with the good news saying that they need to replace the fan with the new one for this they need to get the new stock from the company we asked how much time it takes to solve our problem it seems they don't have clear idea on that simply they escaped saying that "we update the details" but afterwards no one called us and update the issue if we call the service team they are answering like they don't have any idea when the spare parts will receive them and also they hold no responsibility for this. Either shop holder where we purchased AC or service team is not taking responsibility for the damage then whom we need to question, buying the VOLTAS AC is the blunder we do? who will take the responsibility of the product how come we are experiencing damages for the new AC that too with in the 10 days of purchase.
Expecting some good response from you at least which solves our issue.