Voltas — AC Repair

Address:

Gurgaon, Haryana

Dear Sir This is to inform you that i had lodged a complaint that my split AC was not cooling and makes a noise. There is ice being formed in front ie in the cooling coil.On 12.May 2015 i requested for it to be attended vide service no [protected] . On repeated calling i was assured your mech would come by the 15.5.2015. However no one came and i got an sms saying my complaint was cancelled? ? Even though i was assured that voltas mech would be coming over in 1 hours time by your Gurgaon office? On calling Your local office Chirag Enterprises Gurgaon i was told by Mr Yogesh Chauhan that the mech will be at my house in an hour ...no one came. On 18.5.2015 i again got an sms saying my complaint was once again cancelled ??. I again called cust care and registered another complaint on your request Cust care ref no.[protected].Mr Sonu along with another little boy came to attened my complaint after 6 days and on asking for Voltas identification could not produce any and were local boys from some AC repair shop in Sohna town.How ever after checking they informed me that my AC compressor needs to be changed ?.I asked them if so.. why was ice forming on the cooling coil. For which they had no answer. I requested them to check the gas and the cooling coil as well as the thermostat. ..for which they reply that i should get a new AC or change the compressor which was the best thing to do and they would revert back. On 21.5.15 i got a call from one Naresh from Sohna town who said my New Compressor had been ordered ?? I had again informed him to send a Voltas experienced Mech as the AC was forming ICE !!! on the cooling coil.(Please also note there was a visit on 21.4.15.and for the same noise and cooling issue for which i paid Rs.400/- towards checking how ever they tightened a screw and said alls fine.) The Ac is still not cooling and ICE gets formed on front side Cooling coil. Please have my cooling problem solved ONLY BY A TRAINED VOLTAS AC MECH and not by fly by night local under aged inexperienced boys who have practically no knowledge and simply mis guide customers. I have once again lodged a fresh complained on your request as again i am informed that my last complaint NO [protected] Dt 27.5.15. will take 24 hrs more to attened... still waiting. .. I JUST CANT UNDERSTAND THAT WHY VOLTAS ARE NOT ATTENDING MY REPEATED COMPLAINTS SINCE 21.APRIL 2015.after even paying for your visiting charges Rs 400/- vide bill / invoice no 103 Dt.21.4.15 paid to Chirag Enterprises. Gurgaon. HARYANA. Please put a stop to all this unwanted harassment and send me an experienced voltas mech ONLY who can look into and fix my AC. Trust you would look into my complaint immediately by the end of the day. As i would have no other alternative but to take appropriate Leagal action againt Voltas. Thanking you Mrs Nirmala Nathan Singh Mob [protected].and [protected].