[Resolved]  Voltas — Air Conditioner not servicing by the company

Address:

Ernakulam, Kerala, 682005

I have purchased Voltas 1 ton on 2014 March. From last 2 weeks onwards it was not working and I logged a complaint with Voltas customer care on 28th Nov 2016. Request no. [protected]. On 29th Nov 2016 a person came and inspected the device and told that motor is not working. He confirmed that it will take 2 days to fix, and also told that he may clear within a day. I waited till 4th Dec 2016, no one called / informed us about the delay. Then I dropped a mail on 5th Dec 2016 asking them about the status. Then they responded over mail that they will clear the same. Today I again checked the status because no one contacted me so far. Then they are asking me to contact Mr. Radhakrishnan - [protected] who is very busy person and wants me to call back after sometime and there is no specific time which is mentioned and he dint have any courtesy to call back.

I am tired of following up the same with the company which they are neglecting the service by simply passing the buck here and ther, instead of co-ordinating with concerned person and shares a proper feedback,

I request your intervention in getting this problem resolved. Me and my family is staying in a concrete house. It is very difficult to survive in high humidity climate. If they don't want to service, atleast they can inform that so that I can purchase another AC, but I need a refund from the company for providing such a pathetic product and pathetic service.

Awaiting for a positive reply.

Regards
Shajman
[protected]