[Resolved] Voltas — Air cooler - drag wheels are uneven

balaram_412

from Hyderabad, Andhra Pradesh

Address:	Mumbai City, Maharashtra, 500059
Website:	www.voltas.com

The drag wheels provided for the air cooler became uneven and while moving they are detaching from the cooler base. I tried to place them back in the slots, but in still position cooler is leaning sideward. When I try to move it, wheels are again detaching, if I want to use it, I need to remove wheels and have the cooler in the desired position and fill water, I can not move it away.

I have logged a compliant (No # - [protected]). Date/time - 12th April, 2016(Thursday). 9:00 AM
As per the customer care representative, the technician will pay a visit with in 24 working hours, but till now there is no update on this.

I have brought this product in the first week of March, and it is not even two months, but the product is causing issue.

Despite of other brands like Kenstar, Bajaj, Usha, I shouldn't selected Voltas, due to less or minimal irresponsible customer support during the warranty period.

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Aug 6, 2021

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

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Comments

suresh.kanjaria

from Jamnagar, Gujarat

Requieste to solve problema as soon as but taking too more time for remote replacement taking time more then one month so it is verry horriable service.

[protected] this complain is displaying closed without resolving problem ow can close the complain?

suresh.kanjaria

from Jamnagar, Gujarat

Voltas — Remote sensor not working

I have complain dated on14th octomber 15 . service technician visited twice a time in a month but problem tills not resolve. technicina bring new remote but also problem in new remote. my complain no. is [protected]

balaram_412

from Hyderabad, Andhra Pradesh

Its been more than a week and the issue is not yet been addressed.
No technician has turned up till now. Such a worst service from VOLTAS was not expected.

Not preferable in future.

Voltas Customer Care

from Gurgaon, Haryana

Verified Support

Dear suresh.kanjaria,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

balaram_412

from Hyderabad, Andhra Pradesh

There is no update for me till now. Its been 10days and the customer is not yet been updated. Very worst service from VOLTAS. Not preferrable. Now the customer vare number is also not connecting. No reply to my email when o mailed to voltas customer care. Daily when i call customer care for an update, i will get an answer that the technician will visit tomorrow and tomorrow has never came. If this is the scenario how a consumer prefer this product to others??

naushad alam786

from Gurgaon, Haryana

not working

I have purchase window a.c company of voltas on 13.04.13 ma a.c does not working I have took repeatetly complain there in customer care either those have nt take the any responce for my complain please solve my promplem ......,

Voltas Customer Care

from Gurgaon, Haryana

Verified Support

Dear Naushad(naushad alam786 ),

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Voltas Customer Care

from Gurgaon, Haryana

Verified Support

Dear naushad alam786

We're still awaiting the requisite details to help with your concern. In case your concern is still not resolved, please share your complaint number or registered mobile number so that we can assist with your concern.

Regards,
Voltas Online Team