[Resolved]  Voltas — Complain against defective voltas 1.5 t window ac 183 dya (4011176a16dc00689)

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

To

The managing director

Voltas ltd

Subject: requesting for replacement of window ac 1.5 ton (4011176a16dc00689)

Dear sir

I would like to bring a problem to your kind attention that i am
Facing a major problem in newly purchased window ac for non cooling
Since the date of purchasing. I had bought a window ac 1.5 ton 7 april
2016 (Bill copy attached) from electromart located at plot no 111,
Sector-4 vaishali ghaziabad against serial no (Retail/0163) in cash of
Rs 23700/- including tax. Manufacturing date of this ac is april 2016.
After searching out on different website, finally i was choose voltas
Ac due to big brand name and its reliability. I was very happy to
Purchase this product but i found later that it all is fake and
Illusion.

I have logged this issue to voltas service center vide complain no
[protected] and [protected].Dated 15 april 2016 and 17 april 2016
Respectively. Your mechanic (From ideal service sector 12, noida )was
Visited to our premises to solve the problem on 16 april 2016 . He
Told us that there is capacitor problem in your ac inside which is not
Working properly and if it will be changed then your ac will be
Functioning smoothly. On day after 16 april, another mechanic ( mr
Shahrukh khan from ideal service centre, noida ) came to our premise
To change the same but he was also unable to resolve the problem as he
Took wrong capacitor of baba co (Photograph attached) which was not
Support to this ac . I refused to change it and wanted to take with
Higher official .A very poor service is being provided by company and
Service center. Moreover technicians are not having good knowledge.

During the third inspection, again your mechanic ( mr dhanish) was
Visited to our premise on 19 april with correct capacitor but after
Securitize the ac ((Photograph attached)) he found that it is not
Problem of capacitor but it is problem of relay which is put on
Circuit pad and operating the input and output connectivity
(Photograph attached). He suggests me to change to complete panel
(Photograph attached) with existing panel board. I didn’t allow to
Changing this complete panel but wanted to replacement of faulty
Product.

On 18 april 2016 . I have also visited the dealer premise eletomart to
Replace the ac and met with owner of mr ghansyham but he told me that
I am not responsible and cant to replace the ac once it sold out to
End customer. He said that i have filed a complaint regarding your
Problem but please don’t sit here and visit to service center located
At raj nagar ghaziabad or visit to nearest service center.

Please answer me a one question that why do i changed complete panel,
Capacitor and other parts of new ac which is manufacturing default of
Ac . I know that you are giving me sufficient warranty to replace the
Parts of ac but why do i changed while i have purchased a new ac with
Cash payment.

I really don’t understand what a rubbish and ridiculous way to sort
The customer problem. I am very disappointed and depressed with tata
Product. I never advise to the anyone to purchases voltas product. I
Also lost my peace of mind after purchasing the defected product . I
Could not take benefit of it in summer season.

I shall be obliged if you consider this matter very seriously. If you
Want to approach me to go consumer court, i will go and have enough
Time to spend for compensate of harassment.

I would appreciate either you arrange replace my product completely or
Return my money at the earliest.

Thanks in advance to tata group

Regards

Ankur gupta