Voltas — Complaint# [protected] - Poor Service and customer handling.

Address:

New Delhi, Delhi

Please see the below mail, no one is ready to respond. Actually they don't have the Team of Expertize with them who can actually fix the problem. They are just passing the complaint from one person to another. Last Saturday i.e. 30 May I received a call from Vija (Area service mgr), who is asking me to have a discussion with J.D.Verma, who is he, I logged a complaint with VOLTAS not with J.D. Verma. Is he TOUT/Mediator/Broker who is instructing the Service manager of Voltas how to deal with me. I had a heated argument with them and nothing came out of that. Even after marking a mail to their Customer care on the daily basis no one bother to respond. This is absolutely Pathetic. You people are just passing on the issue from one person to another initially it was Vijay and now, it is Sumit. Well both of them are GOOD FOR NOTHING!!! From: "Charanjeet Singh" Fri, 29 May '15 3:54a To: "vcare" and others Cc: Bcc: Less | Show full Headers | View blocked images - Download all ARE YOU PEOPLE SLEEPING OR WHAT??? Have people had a sleeping piles...no body is ready to response or none of you've the guds to speak with me. Absolutely Pathetic!!! I'm waiting how long you long you people will take to respond. Still waiting for a response...I've been continuously sending emails to you people but none of you had a time to respond to it. It's been a week that I had a word with so called Branch Service Manager (Sumit) still waiting for his response. You people are just passing on the issue from one person to another initially it was Vijay and now, it is Sumit. Well both of them are GOOD FOR NOTHING!!! I don't know why they have been hired as a Manger, they deserved to be a Peon, the way they have been working. No communication at all... But this is expected from them, when Company's customer care team doesn't bother to respond to the email then how can they respond. Thanks Charanjeet Singh From: "Charanjeet Singh" Sent: Wed, 27 May 2015 19:16:53 To: "vcare ", "Voltas " Subject: Fw: Complaint# [protected] - Poor Service and customer handling. I don't have words for you people...No body is ready to respond. You People SUCKS... This is the Pathetic State of Affairs at TATA Voltas, when you ask for support neither Branch Service Head, nor Customer Care of TATA itself give a time to Customers concern. Return the money that I've paid to you people otherwise I'll drag you to Consumer court. You and your Team is good for NOTHING. Paying crore for ADs creates a good image and that is where a customer gets fooled into believing that the product will meet the quality projected. TATA AC purchase was a bad decision. I am stuck with this piece of junk in my home. My decision to choose TATA was indeed wrong. Now I have NO respect for TATA name or its products. I can't recommend TATA products to anyone now. There is ZERO service, ZERO support and you will just end up loosing money. Avoid TATA AC India Thanks Charanjeet Singh From: "Charanjeet Singh" Sent: Sun, 24 May 2015 18:06:25 To: "vcare " Subject: Fw: Complaint# [protected] - Poor Service and customer handling. Hi, It was again fixed by Voltas engineers almost Two weeks back from 23rd May. Your engg suggested to test the machine for atleast 10 - 12 days, and again I'm encountering a same problem so I've to make a call to Sumit (Delhi Service Brance Manager). He did sent one of the Engg on 23rd May, this is what engg communicated to me 'I do agree the machine is not cooling, it's been an hour machine is running and the grill temp is still 17 degree', seems like the gas is short. I don't know, how many times your people will refill the gas, it's been almost ten times since I logde the complaint (19th Apr). It's been almost two months, you people are not able to figure out what is the issue with the machine. If you cannot fix this, plz admit the same and let me know, so that I can get it fixed from outside. Sorry to say this..but you people are NOT cooling experts, actually you people are FOOLING experts. Making a fool of the customers, from the first complaint the warranty remain effective till next Three months but its been TWO months, I've been waiting for the machine to be fixed. Does it really make any sense??, I'll consider these Three months of warranty once my machine get fixed. You people are testing my patience and now it looks to me I need to get serious to get my complaint fixed. This is the last call for your team, next time I'll approach the GM or so... Thanks Charanjeet Singh From: "Charanjeet Singh" Sent: Tue, 05 May 2015 17:11:59 To: "[protected]@voltas.com" Subject: Fw: Complaint# [protected] - Poor Service and customer handling. Is there anyone...ARE YOU PEOPLE SLEEPING OR WHAT??? Thanks Charanjeet Singh From: "Charanjeet Singh" Sent: Fri, 01 May 2015 12:30:27 To: "Vcare /UPBG/DEL" Subject: Re: Complaint# [protected] - Poor Service and customer handling. Since this mail was forwarded to Delhi Branch Service Head, I was assuming that now your team would respond actively and will act in a positive manner. But I think, Delhi Branch Service Head is also avoiding/ignoring this. If even at this level you people are not responding then one can imagine what is the standard of Customer service of VOLTAS. I don't see any prompt action on this one. You people have cross all the limits, seems like 'VOLTAS', so called the cooling expert don't have the Technical expertise with it. No one from the higher authorities have the guds to speak with me or showing any interest to deal with the issue. If this is your response then Refund all the money that I paid to repair the AC and accept that you don't have the Technical expert who can actually fix the issue. This is absolutely rubbish, I made the huge mistake buying the VOLTAS AC (so called TATA Product) and the asking you to repair the AC. This is the last time after that I'll file a case in a Consumer forum and I'll take it to highest level to show you what happen when you handle the customer like this. Thanks Charanjeet Singh From: "Vcare /UPBG/DEL" Sent: Mon, 27 Apr 2015 17:01:21 To: Charanjeet Singh Subject: Re: Complaint# [protected] - Poor Service and customer handling. Dear Sir/Madam, We thankfully acknowledge the receipt of your email and sincerely regret for the inconvenience caused to you. We have forwarded your SR to our Delhi branch Service Head to take immediate action and resolve the issue. For further information, please feel free to contact us. Best Regards, Shivaputrappa.Patil Customer Care:[protected] /[protected]. SMS to 56677. Email: [protected]@voltas.com On Mon, Apr 27, 2015 at 1:12 PM, Charanjeet Singh wrote: Hi, Sunday (19th Apr)[protected], I registered a complaint with Voltas regarding the AC. It';s not in warranty, there Technical executive visited the site on Tuesday 21 Apr and fixed the issue and charged accordingly but when I reached to home, noticed that it';s still not cooling and AC is not able to maintain a Temp of 25 degree even in these days. I again called up there customer care to report the issue and they reopened the same complaint, again there Technical executive visited the site on Friday 24th Apr and told me that issue has been fixed, but on Saturday again it stopped cooling. I had a word with the Area service Manager Mr. Vijay, even after having a several discussion with him the service of Voltas is absolutely pathetic. Mr. Vijay committed to me that he will be sending some experience person on site to fix the issue on Sunday and issue will be fixed by Sunday. But as usual, there Technical executive re-visited the site and just check the AC and created the Job report. He did nothing apart from that, no attempt was made to fix the issue. He simply stated that the issue will be fixed on Monday (27th Apr). I called several time to Mr. Vijay (service mgr) but he didn’t even bother to pick my call and just sending sms to me Sorry for the delay. You can imagine, if the Area service manager has a attitude like this then how can one expect a good service from the Voltas. Even though, I’ve already paid them there charges then also they are not even able to resolve the issue. They should return the money that I’ve paid to them if they are not good/intelligent enough to resolve the issue, he is not acting seriously and just giving a false excuses to me everytime I speak with him. Seems like they don’t have a Technical expertise with them. Absolutely pathetic!!! Thanks Charanjeet Singh [protected]