[Resolved] Voltas — Complaint not resolved even after 1 week

midhunp

from Pune, Maharashtra

Address:	411028
Website:	www.voltasac.com

Raised a complaint for cooling and water leakage issue (Service request#[protected]) for my voltas 1.5ton split ac on 1st may 2017. It has been assigned to 'shree refrigeration &air conditioning' wagholi, pune (Ph#[protected]). 3 technicians visited on 3 different days (3rd, 4th & 6th) and the issue has not been resolved. Calling the voltas customer care team would take that service center guy into conference and that guy say to have that resolved the same day. This was happening since 3rd may and everyday it's a false promise to have the problem resolved. I don't know how many more days should i keep calling and following up with both customer support team & the service center. Also, not sure if the issue would get resolved at all.

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May 11, 2017

Complaint marked as Resolved

Finally issue got resolved after so many followups with Voltas Customer Support team, their Escalation department & the service center. But the fact remains in my mind about the pathetic service experience with Voltas. Hope they take this experience and improve their service in the future.

Voltas customer support has been notified about the posted complaint.

Verified Support

May 08, 2017

Voltas Customer Care's response Dear Customer (midhunp),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team