[Resolved] Voltas — Horrible after sales service | |||
I had booked one complaint ([protected]) on 5th Apr 2014 but till date no action has been taken on the same. Each and every time I am calling the call centre they are giving the same response that the technician will attend shortly. Today (08.04.2014) finally the technician had attended the call but after checking the machine when he was asked what the exact problem is, he notified that he will report the same to the concerned department. The technician was also asked to provide the number but he didn't provided the same. After he left charging 400 rupees amount when I again called back to the call centre they were giving the same response that the technician will attend shortly. No idea what the exact problem is and how long will it take to fix the same. Is this kind of horrible after sales service offered by Voltas once the product gets sold? Thanks & Regards, Ashok Ghosh Mob: [protected] | Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved Voltas customer support has been notified about the posted complaint. | |||
 9 Comments | |||
Comments
For your kind information the complaint was registered on 5th Apr2014 and the technician had attended the call on 8th Apr 2014. As per SLA the action should be taken within 24 hrs but it has been delayed so much. Today the amount for replacement of part has already been paid and let's see ho long will it take to finish the total work.
Thanks,
Ashok Ghosh,
Mob: [protected]
Thanks,
Ashok Ghosh,
Mob: [protected]
The technical team had taken the outdoor unit on last Friday (11.04.2014) and promised to deliver the same on coming Tuesday i.e. 15th Apr 2014. But today when I called the service centre they told that they haven't started working and they may deliver the same on coming Thursday i.e. 17th Apr 2014. Even after calling several times to the call centre no action are taken and they are continuously giving false commitments. Kindly take necessary action as soon as possible.
Thanks,
Ashok Ghosh
Mob: [protected]
Thanks,
Ashok Ghosh
Mob: [protected]
Today I had called the local service centre. The person who had received the call was very much arrogant and told they can't say when the machine will be delivered. What sort of horrible service is this that a customer gets even after paying the amount of around Rs.10000 to the service centre.
Voltas — Air cooler not working not satisfied
Dear i purchased same cooler and i am facing same prob. Pump is not working and tank alarm not working. No one came to attend my complain. m frm pathankot punjab mob no [protected]. It wld be appreciable if my prob is solved asap. Till now highly dissappointed wid product.deep freezer
Fan problemCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
73%
Complaints
4386
Pending
136
Resolved
3040
View all 4386 Voltas reviews & complaints
+91 22 6665 6666
+91 22 6665 6333
2nd Floor, Voltas House, B Block, Chinchpokli, T B Kadam Marg, Cotton Green, Mumbai, Maharashtra, India - 400033
View all Voltas contact information
Sorry for the inconvenience. This is to inform you that your concern listed 8 April 2014 has been noted and we are working on it. We would like to get in touch with you for gathering more details. Please share your contact details and complaint description with us at [protected]@gmail.com and mention your complaint number 610201 in the subject line.
Thanks for your co-operation.
Regards,
Voltas Customer Care