Voltas — Improper service by company

Address:	Thane, Maharashtra, 421201
Website:	voltas ltd

A request was posted for voltas window ac service on 23rd march 2016 and the service man came on 25 march 2016.he did servicing of AC but it was not proper and took 350Rs reciept no. 5515. the problem he mentioned that there is no cooling in AC in short gas problem and said another technition will come but no technition came till 3 to 4 days. i called once again in customer care and the technition didnt came for 3 to 4 days then i called in service centre and the reply was given that the technition wil come in 3 to 4 days but no technition came. i called once again and they said your AC has to be taken to the service centre and the problem they mentioned was the compresser problem without checking the AC or visit. then i complained without checking the AC how should you say that there was a compresser problem without visiting . one of there technition said that there was a gas problem and the other said that there was a compresser problem. then i argued with them to send the technition and they send the technition ater 8 to 10 days and he told that the ac should be taken to service centre . he took my AC on 4 april 2016 and he said that your AC will be returned to you in 2 to 3 days and they called after 3 days that there is a gas problem too and the charge will be rs2600 and the half payment should be paid in advanced and we agreed to their terms and after this i got a call from service centre that their is a coil problem too and you will be charged rs 3400 and the total amount will be rs 6000, we agreed these condition too. after that also the AC was not reached to us till 3 to 4 days then i call the service centre and the reason given to us was that the coil is not reached to us from company. we agreed to these condition also. after these again i called and the reply i got is that the coil we recieved from the company was not fit to your AC so another coil will come from company but no response i got from their side till 8 days. i again called them on 20 april 2016 and asked about my AC and i got the reply that on 21 april you will get your AC back and tthey send us on the given date but their was no progress done in AC. IT WAS AS IT IS AND THE CONDITION OF AC WAS MORE WORST. i called the technition and he talked to service centre and they told that AC should be taken once again to the service centre but i regret to send the AC to service centre because of improper service and i dont have any trust on the service centre. then i recieved call from service centre that you have to pay 5000rs for the material but i regret the terms beacuse if you cant give the proper service why you have opened service centre and misguiding the people. from 1 month i am in problem and that is because of you. you are responsible for it. when you took my product it was in very good condition and after i recieved my product its condition was very very very bad and you are responsible for it.if you dont attain my complaint i have to go ahead.