Voltas — No service under warranty

mazzi_111

from Mumbai, Maharashtra

Address:

Ahmedabad, Gujarat, 3800028

Sr no.[protected]

Respected sir,
I have purchased voltas split ac 2 months back. for which i have a problem of water leakage. i have raised the compliant with your customer carer on a phone call on 6th july 2016. first they told me that technician will visit in 24 hours. then after 24 hours when call again they told me 24 working hours means after 3 days.
Again i called after that time period so mr. manish of your call center that technician will visit late by late on friday
Then again i call in saturday morning they told me technician will visit today and gave me number of local service center (+91-[protected]) the service center told me that technician will visit on monday and also it was very rudely.

My warranty complain in not solved and customer care not responding proper. please look into the matter at the earliest

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Comments

Voltas Customer Care

from Gurgaon, Haryana

Verified Support

Dear mazzi_111,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

mazzi_111

from Mumbai, Maharashtra

voltas online team just copy paste message .Now even after a week nobody visited to solve my complain.and when i call customer care they always say we will contact local service center and get back to you within two hours.and then no call from customer care.when i again call after 4 to 5 hours they say we cannot call as there was a technical issue( i cant understand technical issue in just calling customer and updating him) and also the technical issue dame everyday .