[Resolved] Voltas — No support from voltas on mounting the ac after many days of purchase

Bensi Bose TC

from Bangalore, Karnataka

Address:

560100

Hi,
I have purchased a Voltas 185 EY(S) Executive S Split AC (1.5 Ton, 5 Star Rating, Silver) on 27th April 2016, and have raised a request with Voltas on 28th April to mount this in my room. As per their standard the SLA is 24 working hours and I have waited till that time but no one came to install the AC. I have called the customer care, and they have assured that someone will be coming on next day. No one came, and I have called the Voltas customer care next day evening but have got some meaningless feedback that they are not aware when the person will be coming and installing the product. I have asked them to connect to the Manager, and the Manager has committed that the service engineer will be coming shortly and fix this issue. I am following with Voltas for last 5 days after spending my credit card on purchasing their product. No one has any idea who and when the issue will be fixed. Please help.

Thanks
Bensi Bose T C
Cell #[protected]

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Nov 12, 2017

Complaint marked as Resolved

Resolved after 2 months of follow up

Voltas customer support has been notified about the posted complaint.

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Comments

Voltas Customer Care

from Gurgaon, Haryana

Verified Support

Dear Bensi (Bensi Bose TC )

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

Regards,
Voltas Online Team