[Resolved]  Voltas — Non-compliance of the Annual Maintenance Contract (AMC) for my Voltas AC

Address:

FARIDABAD

Dear Sir/Madam,

I am writing this letter to file a complaint against TATA Voltas regarding the non-compliance of the Annual Maintenance Contract (AMC) for my Voltas AC.

On 16 Apr 2023, I contacted the TATA Voltas customer care center regarding the malfunction in my AC. I was informed that my AC would be repaired on 17 Apr 2023. However, despite several follow-ups, TATA Voltas did not repair the AC on the promised date. I called TATA customer care for the next 1 week many times, they always used to tell me my AC would be repaired within the same day, tbut they never turned up. Hence, I had to get it repaired from outside which costed me Rs. 5000.

I again contacted TATA Voltas for assistance but received no response. Finally, on 29 Apr 2023, TATA Voltas contacted me and I informed them that I got it repaired from outside but still wished to get it checked by TATA Voltas. They told okay. However, to my surprise, I received a message stating that "Request no [protected] has been cancelled. Reason: Customer Not Responding. Call [protected] or escalate to [protected]@voltas.com for assistance. - Voltas".

I am extremely disappointed with TATA Voltas's unprofessional behavior and their failure to comply with the AMC. Despite numerous follow-ups, the company did not take any action, causing me immense mental and financial distress.

Therefore, I demand that TATA Voltas compensate me for the damages incurred, including the cost of repairing the AC and any additional expenses and compensation for mental harassment.

Thank you for your attention to this matter.

Sincerely,
Sandeep Sahu