[Resolved]  Voltas — Service is pathetic

Address:

560100

I have bought a Voltas AC 1.5 ltr 5 star on 28th of March, and have requested to install this product with Voltas on same day. They have confirmed the installation but no one came for next few days even though it was a paid service (Rs 1500/-). I have raised a consumer compliant, and was keep calling them daily basis. Finally they came on 4th April late evening to install the product. They have installed the product and switched on the AC, and said everything is working fine. That day night we realized that it was a faulty machine, and not working other than the fan.
I have raised the request on 5th of April to uninstall the AC, and have a commitment that they will complete the activity in 24 hours working days with a fee of Rs 750/-. Today is 26th of April, and every day I am spending 1-2 hours to talk to the customer care, their managers and relevant stake holders. They have not yet assigned anyone to do this task, instead keep saying it will be resolved in a day's time and then there will be no response. I am fed up with their attitude and service, and not sure how I can dismantle the AC from my home. Once uninstalled, I can replace this with new AC from the place I purchased this one.