Voltas — Service of 1.5 ton window air conditioner

Address:

Gurgaon, Haryana

Dear Executive, I had purchase a 1.5 tonne window Ac on 06.06.2013 and lodge a complaint to your customer centre from my mobile number [protected] for the service of my air conditioner. The customer care issued a complaint no. [protected] on the day complain register i.e. on 25.05.2014. The dilemma starts once I started following the complaint no. Issue by the customer care. After continuous following regarding the complaint no. your customer care again issued a fresh complain number [protected] on Sunday i, e. 08.06.2014 giving the reason that the complainant not pick up the phone called by the service station which is just a total false allegations on the part of customer care. Moreover they even not bother to ask me whether I am satisfied with the service provided by the service centre. Now the biggest question is that your customer care now ignoring me and still I am sitting with folded hand as far as servicing of my Air conditioner is concerned. The point of question raised 1. Whether I committed a crime while purchasing from you or else if not than whether I have no right to ask service from your company as you are advertising a lot about your product and service at the time of selling. This is the scenario of the country biggest brand known as TATA which is famous for its fare business policy and this the main reason why I simply buy your product...but i don't know the other side of the mirror as there is not much difference between you and other company Now the least and the last whether I am able to get service from your so called service station or my complaint on your registration form also went in vein. For your information today is 17th day and still I am waiting to get my Air Conditioner serviced Regards Arun Kumar Upadhyay [protected]