[Resolved]  Voltas — split ac one and half tonne

Address:

207, Greenwoods Phase 1, Sector Omega 1, Greater Noida, UP 201315, Gautam Buddh Nagar, Uttar Pradesh, 201315

I bought a 5 star split voltas ac alongwith a stabiliser through snapdeal in the year 2015 (July) through vardhman electronics - mundka - primo, swarn park industrial area, mundka, delhi-110041. The only problem with this ac is that it has not run for as many days as mechanics have come and filled gas into it. First year onwards mechanics came from their customer care unit and henceforth private ones as those coming from the customer care took several days to come, charged heavily and yet did shoddy jobs. When we found that every year we need gas we called a specialist mechanic liaqat ali (Phone no.[protected]) who worked tediously on it to see where he leakage is. After this just a couple months ago we became confident that henceforth there will be no leakage. Since this ac is installed in a guest room where no guests come for the night we use it very very sparingly. We are an elderly couple who made this new house and enthusiastically furnished it. Many of our rooms have daikin acs which have remained trouble free so far, touch wood. Just a week ago my husband wanted to sleep solitary as i had some children playing in my room and lo when he put on the ac there was no cooling. We are senior citizens having served the government at very responsible senior places, are not comfortable without spects and help, to fish out records and that`s the reason we have been seeking private electricians. That was also one reason why we asked one of our married children to get it through snapdeal. This time after his hard work mr liaqat ali raised his hands and said that only the company people can mend it. Tell me mr voltas company, is this how you keep your company`s image and reputation? While writing this complaint i have today read other complaints which are so similar to mine. Please, would you be kind enough to either replace my piece, return my money, or mend it forever without any extra cost on me. I have been paying through my nose out of my pension resource as i dont have any other. Thank you, rita wadhwa and t. R wadhwa