VRL Logistics / VRL Group — Late delivery due to small(18kg)parcel

I booked a parcel on December 18th, stating that I needed it shipped urgently from Kumta, Karnataka to Pune, Maharashtra.(Parcel weight-18kg).I made the payment. He said it will reach on 21st Dec. When I called again on November 19 to check, he informed me that the package had already been sent to Varur TPT. On the 21st, when I checked, it was still at Varur TPT. When I called the number provided, , he told me it would get to you in the evening of the 22nd.After numerous phone calls and conversations, I finally learned today, December 22, that our package was dispatched this morning from Varur TPT to Pune. I enquired about the delay's cause. He explained that he had decided not to send the material because it was a small parcel. Because of this delay from VRL, our customer's delivery is delayed which has a LD clause. OUR LOSS. Request to all VRL employees, Please treat every package with importance, no matter how big or small.