Vserve — Product not delivered and offensive response

Address:

New Delhi, Delhi, 560011

I ordered a shoe worth Rs.1000/- due to discount I got it for Rs.200/- which was delivery charge and the product was promised in 6-7 working days but the product was yet to deliver after 18 days so I called the customer care while I was talking to the customer care person he abruptly cut the call and I really felt bad about losing the money and response they gave. I already the money through Mobiwik and the product is yet to be delivered.
Vendor Details:
Name: Vserve
Email: [protected]@comparedth.com, [protected]@comparedth.com
Phone:[protected] AM to 6 PM Monday to Saturday )
Address: 27/2, LIC Colony wali road, Jhimil Industrial Area, Dilshad Garden, Delhi -110095. this is the address of the comapny