Vulcan — my product that I ordered is incomplete

Address:Ludhiana, Punjab, 141003

I ordered a combo of electric gel bag and 1.5ltr hot water bag rubber which is incomplete. There is no charging cable/wire for charging the electric gel bag and i called at customer care and they said that your product is non-returnable.
Please see to it. Either replace my product or return it and refund my money or i have to go to consumer court.
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Jan 22, 2019
Updated by pranshusood
i want to change my product
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    Ludhiana
    Punjab
    India
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