Horrifying service. First the delivery agent was rowdy and did his job in a hurry which left the entire table alignment odd and had the guts to demand for tips and wouldn't leave the flat otherwise. He made me sign the paper of delivery even after refusing to take the table as it had scratches and misaligned handle and gaps in all of the adjoining parts.. saying that Wakefit customer care will take care of it. It has been 3 weeks now and the Wakefit team has gotten back to me on Dussehra holiday and is blaming that I didn't pick up their call on Durga Dashami on my day off. They made no prior or after call to arrange for the replacement of parts. Disgusting after service and causing harrasment since it's been delivered. Their customer care knows only 3 lines : Sorry for the inconvenience. Can I put your call on hold? Our escalation team will get back to you by EOD. This has been communicated to me after I have called for updates. Only 3 lines over and over. The executive Abhishek Kumar is particularly arrogant, knows nothing being an executive and is absolutely useless. I don't even know why they even have a customer care section. Their products are of substandard quality and their after service is plain pathetic.
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