Wakefit — Delivered bed with manufacturing defects

I have ordered wakefit teakwood bed 2 months back on 04-Aug-2021 10:45 am (Order Id # ORDER202108NDbkyO) and it delivered on 09-Aug-2021 with manufacturing defects. wakefit raised ticket(ticketno wakefit-586875) for the same and still they are working on it, everytime when I call they lies that they are going to resolve issue within 5-7 days. Its now around 2 months till ticket raised. We could not use product since it's delivered. They are not resolving the issue also and not providing the refund as well. Please help on this.