Horrible resolution and horrible customer care team. I initially ordered their memory foam mattress but that increased my back pain so I asked for refund within the trial period. They pitched and said for my back pain their best product will be HR foam mattress. In starting, using it but my back pain increased. I took multiple physiotherapy sessions but then got quite used to sleep on HR foam mattress. But it's now one year I got product and nearly 7-8 months to my personal use, I have again developed a back pain and also the HR mattress has lost its strength. Now it's like just a piece of sponge with zero support for my back. Raising the concern, Wakefit team didn't address to my issue and they have a scripted answer that nothing can be done. Thay don't have policy to line-up a visiat to address the issue.They can only go for replacements if the mattress thickness has decreased more tha one inch.
I have also been facing issue with their sheesham bed, which has very weak supports below the matress. Also the set of pillows I bought are in really bad shape.
Horrible product range by Wakefit. Strongly recommend that instead of buying from Wakefit, buy these products from any local shop, they can give you a better quality and better after sales support. Was this information helpful? | 
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