Wakefit — Wakefit Sheesham Storage King Bed

Address:	Bangalore
Website:	www.wakefit.co

Hi,

We had ordered Wakefit Sheesham Storage King bed which was supposed to be delivered on 8 July but was finally delivered after several call up on 17 July.
However the delivered bed had manufacturing issue and could not be build up hence again ticket was raised for replacement.
After several follow up, sharing of pictures, video taken by their engineer, the replacement bed was delivered on 24 July.
But again this bed also had same manufacturing issue and could not be build up.
Again the engineer took the video and photos and still till date no bed has been delivered.
On calling customer executive, they always say that we have escalated and will get update in 24-48 hours.
I DONT understand what is the purpose of escalations when no one reaches back and it has been more than a month and still we cant get appropriate furniture.
Such pathetic customer service and unable to understand how can someone deliver wrong product twice.
What is the entire company doing and how are they handling their operations if they are repeating the same mistake and on top of that such poor quality customer service.

Full payment is taken in advance and then customer has to run behind for getting their item and service.