Wallmantra.com — Product not delivered

I have not got the product yet ..it's been a month i have ordered but still it shows we are working on it.My order number is WM8193108 on WallMantra.
They claimed the product will be delivered within 15-20 days but it's not dispatched yet.
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Hi Saima,

This is certainly not the type of service we strive to provide. Please give us a chance to evaluate this situation so that we can arrive at the best possible resolution for you in this case. We request you to allow us some time to get back to you with an accurate resolution. We immensely value your understanding and patience here.
Hi Saima,

This is certainly not the type of service we strive to provide. Please give us a chance to evaluate this situation so that we can arrive at the best possible resolution for you in this case. We request you to allow us some time to get back to you with an accurate resolution. We immensely value your understanding and patience here.

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