[Resolved]  IFB Industries Ltd / Washing Machines — POOR CUSTOMER INFORMATION and KEEPING CUSTOMERS GUESSING

Address:

Tamil Nadu

Following my earlier posting on poor response to customer complaints, I would like to record here that the executives of IFB Industries in Chennai are blissfully ignorant about what is going around in different wings of their organisation while promising to cater to customer needs. Last week, I had agreed to taka an Elite series Washing machine from them, in replacement of ADMIRAL 7012 W with whose performance I was thoroughly disappointed, paying up whatever differences in price it may mean. They agreed to deliver the machine on Monday the 26th Nov. I had requested them to defer the delivery to 30th Nov for personal reasons. They readily agreed. On Wednesday I checked up with them regarding the price difference.They had not taken a call on that. This morning(30th Nov), at 10.22,, when I called up I was informed that the machine will be delivered today and the price difference of Rs 1000-/- can be paid up after I test the machine for a few days. On my expected lines --definitely not a surprise since I am used to such goo[censored]ps by IFB--I was informed at 12.40 that the machine was out of stock and in a week's time a piece will be available!!. When asked how come two hours earlier I was given a different story, the executive was at pains to explain. I was sold a story that the machine which they wanted to deliver on 26th had been sold to another customer in between 26th and 30th and the executive was UNAWARE of the same when I had spoken at 10.22 hrs. I have also recived a mail from the executive that they will try to deliver a machine in a week failing which they will refund my money. What does this mean? Are they not sure about themselves or are they trying to lead me up the garden path? No other manufacturer from whom I had purchased any household appliance or gadget had failed me so badly or disappointed me so much in all my life. Either the work culture at IFB has taken a nosedive or the present band of executives are not delivering the goods, I can be reached on[protected] and/or[protected].

V.KUMARAN