[Resolved] Western Digital — replacement query | |
hello,
i am balveer.actualily I sent a hard disk to western digital for replacement but they are not ready to send back my hard disk to me.They always telling me we'll send you your hard disk since one & half months.. Kindly do need full for me.
thanks. Was this information helpful? | |
Complaint marked as Resolved
Western Digital customer support has been notified about the posted complaint. Verified Support Dec 02, 2014 Western Digital Customer Care's response Hi Balveer, I'm sorry to hear about it. I’d like to check you, have you requested the replacement via Online RMA or not? Please find the RMA information / process. http://support.wdc.com/warranty/index.asp. Hope it helps. Verified Support Mar 11, 2015 Western Digital Customer Care's response Hi Abhikap, I will more than happy to assist you. For your information, the WD product warranty starts from the manufacture date. If you have registered the WD product online, then the warranty starts from the date of purchase. I’d suggest you, after buying the product, just register your product with us. For more information about WD product registration, you can refer to the link below: http://products.wdc.com/support/kb.ashx?id=yeOYbt If you didn't register your product, please refer the below link for your future reference: http://products.wdc.com/support/kb.ashx?id=yNPA4c Hope it helps D.K_WD Verified Support Oct 08, 2015 Western Digital Customer Care's response Hi Abhikap, SO first thing's first, please backup your existing data in other storage space. After backup the drive, try to run the Data Lifeguard Diagnostics in the system to test the HDD condition. Please refer to the link below for Data Lifeguard Diagnostics: http://products.wdc.com/support/kb.ashx?id=VFp5xb If the result status is bad and the HDD is still under warranty, I’d suggest you to proceed for an RMA. For RMA service, you may refer to the link below: http://products.wdc.com/support/kb.ashx?id=KvYlwm Hope it helps. | |
2 Comments | |
Comments
Can anyone tell me how register the WD product. Whenever I Try to register, web page give me error?
Please help!
Please help!
Hello,
I want to ask you about error in drive. the thing is my friend have green drive and its giving of reallocated sector count bla bla error. I dont remember exactly. is it critical error? Or Drive is going to dead?
Plz sugget something
I want to ask you about error in drive. the thing is my friend have green drive and its giving of reallocated sector count bla bla error. I dont remember exactly. is it critical error? Or Drive is going to dead?
Plz sugget something
41%
Complaints
243
Pending
0
Resolved
94
3355 Michelson Drive, Suite 100, Irvine, California, United States - 92612
View all Western Digital contact information
I'm sorry to hear about it. I’d like to check you, have you requested the replacement via Online RMA or not?
Please find the RMA information / process.
http://support.wdc.com/warranty/index.asp.
Hope it helps.