[Resolved]  Western Digital — ​replacement query

Dec 02, 2014

Western Digital Customer Care's response Hi Balveer,

I'm sorry to hear about it. I’d like to check you, have you requested the replacement via Online RMA or not?

Please find the RMA information / process.

http://support.wdc.com/warranty/index.asp.

Hope it helps.

Mar 11, 2015

Western Digital Customer Care's response Hi Abhikap,

I will more than happy to assist you. For your information, the WD product warranty starts from the manufacture date. If you have registered the WD product online, then the warranty starts from the date of purchase. I’d suggest you, after buying the product, just register your product with us.

For more information about WD product registration, you can refer to the link below:

http://products.wdc.com/support/kb.ashx?id=yeOYbt

If you didn't register your product, please refer the below link for your future reference:

http://products.wdc.com/support/kb.ashx?id=yNPA4c

Hope it helps

D.K_WD

Oct 08, 2015

Western Digital Customer Care's response Hi Abhikap,

SO first thing's first, please backup your existing data in other storage space. After backup the drive, try to run the Data Lifeguard Diagnostics in the system to test the HDD condition.

Please refer to the link below for Data Lifeguard Diagnostics:

http://products.wdc.com/support/kb.ashx?id=VFp5xb

If the result status is bad and the HDD is still under warranty, I’d suggest you to proceed for an RMA. For RMA service, you may refer to the link below:

http://products.wdc.com/support/kb.ashx?id=KvYlwm

Hope it helps.